Had my son's Jeep Commander in for temp light. We brought it in at about 11am on a Saturday so I wasn't expecting it to be completed that day but was a bit disappointed that I did not receive a call saying it would have to wait until Monday. Monday came and I did get a call that it would be completed that day. around 5pm I called on a status and was informed that the wrong water pump was received and the job was now going to be completed on Tuesday. it was finished on Tuesday but when I arrived the cost was bit more than originally quoted due to a more expensive coolant?? would have appreciated a heads up on that. even with a coupon it was more than estimated. we also had an issue with service on my wife's car last time it was in as the windshield was accidentally broken when put up on the lift. maybe a free oil change would have been appropriate for the trouble - just a thought. overall the last two visits have not been great in my opinion. I've been brining our cars in for years but the last few visits have not quite been up to par.

Recomendado

Pam, Darrell,Curt, Owner de Darrell's Firestone respondió el 10/31/2016 09:47 AM

I'm very sorry for any inconvience we have caused you. I have spoke to my staff they will do more to insure cars are done ontime and if there is a issue they will make the appropriate phone calls. I apprieciate your review. My goal is always to give the best customer service.
I'm very sorry and thanks for all the patronage you have shown us.

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