I should've stuck with my local garage: They quoted me $379.99 for a part and $290 for what they said would take 2 hours of labor. That plus some $49.99 shop supplies and $20.90 in sales tax added up to a quote of $740.88. I couldn't afford it, so I called Darlings: They quoted $190 for the same part and said they could do it in 30 min for $75 in labor. Wow: Huge savings...until the 30 minutes stretched into a 3.5 hour wait and I was eventually told they broke some other parts while trying to fix the original issue. They did give me a loaner; otherwise, I would've been camped out in their lobby as I had driven 90 minutes away from my local area to get the bargain. BIG MISTAKE! Yes, I was informed they had to order the broken parts, one of which would cost over 200 and the other 100 and some. I asked if I could leave without having it fixed, but no, I could not. Whatever they had broken, made it unsafe to drive! In other words, I had no other choice but to leave the car there and have it fixed. I didn't think they'd have the gall to actually charge me the full price for the parts they broke, plus charge me more for labor!!! I gave them a copy of the quote my local garage had given me and explained I chose Darlings because it was so much cheaper and I couldn't afford the local garage's quote. I figured they'd at least meet the local quote, or if they cared to provide good customer service they'd beat that quote by a few dollars. But no, they handed me a bill for $925.49--almost $200 more than my local garage, and much more than their original quote. I was SHOCKED!!! I said it was unreasonable and offered to pay half the cost for the parts they broke; I thought I was being more than gracious! The service rep took that offer to a manager who denied it. I refused to pay that part of the bill and said I wanted my keys. I was informed I could not have my keys until I paid the bill. In other words, they were holding MY CAR hostage!! I had no choice but to pay the bill. I feel bad for the mechanic because I do realize things happen; however, the customer service end should have their backs, and meet the customer halfway. DO NOT TAKE YOUR CAR TO DARLING'S HYUNDAI SERVICE CENTER!!! They are not reasonable.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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