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Amber X.

Cornelia, GA

07/30/2020

Horrible service!!!!

Called on 6/18 to ask if I could tow in my van there to be fixed. They said they would love to have it so it was dropped off that day around 3pm. When I arrived the entire parking lot was full of cars and I was told that it would be Friday or Monday before it would be looked at because they had 47 cars there waiting to be fixed and we're having trouble getting mechanics to work. That's fine but it would have been professional to have been told this on the phone before its towed it there. But I was still optimistic that they would have it fixed within 2 weeks tops. I had already been broken down in the woods for a week and had a mechanic trying to fix it for two days but i was broke down 30 minutes away from a parts store or tools so it wasn't easy to work on there. We had already replaced the ignition control module, the coil, and the distributor and told Dannys that the next thing we were going to try was the ECM but we wanted a professional to look at it to make sure. I waited for a phone call Friday and Monday but didn't hear anything. I called Tuesday 6/23 and was told a mechanic had looked at it but hadn't found anything. I wasn't told what they checked or what they were going to check next. I had left some things in my van I needed so went on monday 6/29 to the garage. The seat and doghouse was still intact so I know they couldn't have looked at too much stuff considering most of the motor isn't accessable under the hood(I doubt they had looked at anything yet to be honest). When I asked the status I was told since it's Monday morning they had no idea. I expected a call sometime that afternoon or at least by Tuesday but again I heard nothing. I patiently waited until Thursday 7/2(it's been at the garage a full two weeks now) before calling again. I left a message that morning with no return call so I called back right before they closed and expressed my concerns about not ever getting a call or update. On Friday I finally received my first phone call to tell me that they had ordered a part. On Tuesday I got a call telling me that they had tried to change out the ignition but that didn't fix it and that they believe it's the ECM which I had already told them so why did it take 2 weeks for this info? I was told I would need to find an ecm and bring it to them to put in which I thought was strange but whatever I just wanted my van back. I started looking for the part but needed the part number. When I asked if they could pull the ECM for me so i could get one ordered they said they were too busy to do it that day so I had someone else come pull it for me which only took 5 minutes top. Since Danny's wanted 179(ford charges 95) to reprogram a new ecm it was cheaper to send out my original ECM to be refurbished. When I went monday evening 7/20 after the van being there over a month it was still tore completely apart. Wires were tore apart under the dash and all kinds of stuff left unhooked and unplugged. Not once did they offer to have any put it back together so thankfully I had someone that could put the ECM back in and put it back together. When we got it back together and tried to start it the van will now start because the ECM is fixed but now it won't stay started unless the ignition is in the cranking position because Danny's technician messed up my ignition. When I called Tuesday to advise them why my van was still there and that I was coming back after work to try and get someone to fix my ignition they broke. I was treated really ugly and rude. Danny said i needed to bring them back the keys or it would be impounded. By this point I did not trust them to work on my vehicle anymore so I had to spend another 150 to have my van towed to another garage to fix what Danny's tech broke. They did refund me what i paid their tech to break my igition but didn't offer to try to fix it. I expected a mechanic to be working on it not a technician but they don't have enough mechanics. This is the worst experience I've ever had with a garage!!

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