Danny said he likes the mechanic and the owner at this business, but they need to work on their communication with their customers. He asked for his vehicle to get him from point A to point B, but the business did additional work he did not request.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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