I had high expectations for this shop but was disappointed. Curtis claimed to be transparent but that was not what I perceived. My vehicle sat for almost a week before they even looked at it when I was promised they would look at it several days prior. It was frustrating not having a vehicle for over a week and they didn’t seem to care. On the day my warranty company agrees to have someone go get my vehicle, they promised to fix it. They did eventually fix it but didn’t put anything back that they had to take out to fix. Screws were rolling around in the back, the panels under the seat weren’t put back. I live an hour away so it was just an overall horrible experience and I would not go back.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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