If you need your car repaired there is no better auto repair shop like D&V
When you are in a car accident and need your car fixed I recommend D&V auto body repair. Why? Because you have great anxiety over the accident, you have to deal with insurance companies, and all you want is to get your car repaired and move on with your life. D&V will relieve your anxiety by being very communicative every step of the way. Their customer is great by providing answers to all questions and be your advocate dealing with the insurance company with repairs that are needed and recommended by the car manufacturer. They have an incredible process of getting your car repaired in a timely fashion. In my case, it was delivered a week early.
Excellent service. Angelyanne Garcia, the Customer Representative, was knowledgeable about Subaru's collision repair requirements, professional and courteous. I am very pleased I brought my 2020 Subaru Legacy Limited to the Subaru Certified Collision Center. The USAA Insurance of the at fault driver wanted to use after market products for the repair of the bumper that had RAB and Cross Traffic Alerts. This would have voided my warranty for ADAS. I am very thankful Angelyanne knew the requirements and enforced them for my safety. The vehicle was repaired to specifications, recalibrated and returned like new to me. Great work on a great Subaru!
Exceptional Service and Professionalism at D & V Auto Body!
I recently had the pleasure of entrusting my vehicle to D & V Auto Body for some much-needed repairs, and I couldn't be more impressed with the level of professionalism and care they demonstrated throughout the entire process.
From the moment I walked in, the staff at D & V Auto Body made me feel confident in my choice. The team went above and beyond to thoroughly explain the entire repair process, starting from the initial assessment to the final touches. This transparency not only reassured me but also showcased their commitment to keeping customers well-informed.
The professionalism exhibited by the D & V Auto Body team was truly commendable. They approached every aspect of the repair with a high level of expertise, ensuring that my vehicle received the best possible care. The attention to detail was evident, and it was clear that they take great pride in their work.
What truly set D & V Auto Body apart was their exceptional communication throughout the entire duration of the repair. I was consistently kept in the loop with regular updates on the progress of my vehicle. This proactive communication not only kept me informed but also demonstrated a genuine commitment to customer satisfaction.
In a world where customer service often falls short, D & V Auto Body exceeded my expectations. The combination of professionalism, meticulous workmanship, and excellent communication makes them a standout in the auto repair industry. I wholeheartedly recommend D & V Auto Body to anyone in need of top-notch auto body services. They have earned my trust, and I am grateful for the exceptional experience they provided.
My car came back looking better than new but it took nearly a month for them to fix a damaged front bumper and I couldn’t even drop my car off until almost 3 weeks after my accident due to availability. Thankfully my car was drivable so I didn’t need a rental until drop off and the other driver assumed liability so the rental was free to me, but it was concerning how long the repairs took considering the damage didn’t seem that extensive. It was never communicated to me clearly why everything took so long. Given the long lead time, the parts they needed had already arrived in time for drop off.
EF
Eric F.
SUBA Forester Sport w/Continuously Variable Transmissio
03/22/2023
Cliente Verificado
10
Exceptional customer service & great communication
Their work was thorough & seamless. Color-matches perfectly. My car was cleaner when I went to pick it up than it was when I dropped it off. Angelyanne, my point of contact was out of town for a training & she heard on a Friday night that it was not going to be ready for pick-up the next day before I had to go out of town. She explained to me that the car was just too dirty to release to me, and it would not be ready until Monday. She called me from her personal cell phone and kept in touch with me the whole weekend so I knew what was happening every step of the way. This was above and beyond customer service.
Responsive, kind, did excellent work and the only shop that asked if I was ok from the accident.
Highly recommend them.
FS
Faith S.
SUBA Outback Limited
01/25/2023
Cliente Verificado
8
Satisfied, not thrilled.
We were called and told the vehicle was complete and ready to be picked up but when we got there we had to wait for the vehicle to be cleaned. That’s not a big deal, we were just confused why they said it was ready. And then when looking at the vehicle we noticed the step pad was not installed and had to speak up. So then they let us know the one that came in had a defect so they had to order another one. They said we could come back when part arrives and have them put it on. That’s not too bad except we live an hour away so we have to find the time to make the trip again. And again, just not sure why they called and said the vehicle was ready. And then they emailed and said the new part arrived 30 minutes after we left. So that was weird. Also, the vehicle was was returned to us with a failing battery and would barely start. And it has a weird sound in the engine (like a belt or something when accelerating) that wasn’t there when we dropped. Obviously, things go wrong in vehicles and we can’t be sure why those things happened but it’s just unsettling and gives little peace of mind when the vehicle isn’t returned in same condition. But overall, the repairs looks good and the staff and service advisor were very friendly.
SUBA Forester Sport w/Continuously Variable Transmissio
08/29/2022
Cliente Verificado
10
Great service and excellent repair!
I felt comfortable with the service staff and the clear details regarding the estimate, work expected time & details and the friendliness of the staff. The work was on time and the results are like new. I am extremely satisfied with the results and would recommend D & V to anyone in need.
I hit a deer, completely broadsided my drivers side and took it to D&V Autobody. Loyal customer and they never fail to impress me with their work. My car came back to be in better shape then when I purchased it. Highly recommend!
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