At Cyan's Auto Center in West Berlin, NJ, our mission is to provide reliable, affordable, and high-quality auto repair services to our community. We strive to ensure our customers feel confident and safe on the road.
We offer a full range of auto repair services, including engine diagnostics, brake repair, tire rotation, and more. Our
At Cyan's Auto Center in West Berlin, NJ, our mission is to provide reliable, affordable, and high-quality auto repair services to our community. We strive to ensure our customers feel confident and safe on the road.
We offer a full range of auto repair services, including engine diagnostics, brake repair, tire rotation, and more. Our experienced team uses the latest tools and technology to provide top-notch service.
We stand behind our workmanship with a 24-month/24,000-mile warranty on all parts and labor. We want our customers to have peace of mind knowing they can rely on our services.
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I brought the vehicle in to have my winter wheels swapped for my summer set. At drop-off, the vehicle had 39,784 miles. During the visit, the owner represented that he owned an Audi R8 RWS and was experienced working on these vehicles, including performing oil changes.
During the service, I was instructed that the vehicle needed to be driven while one quart below the maximum oil level. I was also informed that the car would be test driven, and it was taken off-site before being returned and “topped off” prior to being released back to me. Additionally, payment for the service was requested via Venmo to a personal account rather than through a standard business payment method (documentation available and attached with identifying details redacted).
Within approximately 30 miles of driving after the service (at approximately 39,815 miles), the vehicle experienced catastrophic engine failure. The vehicle had to be towed (photo documentation available).
The car was subsequently inspected at Grove Automotive 2.0. I was informed that the oil filter contained significant copper material, and an oil analysis performed at that facility also indicated elevated copper levels. I was advised that these findings can be associated with severe internal engine damage (supporting documentation attached).
Following this inspection, I received repair estimates exceeding $70,000.
Given the extremely short interval between the service performed and the engine failure, along with the practices described above and the findings from the inspecting facility, I have serious concerns regarding the quality and standard of work performed on my vehicle.
I am sharing this experience to document the issue and to encourage others to exercise caution, particularly when entrusting high-value or high-performance vehicles to this shop. I recommend that consumers fully document all work performed and consider obtaining a second opinion before authorizing service.
This statement reflects my personal experience and is supported by the documentation referenced above.