business image

Cy & Charley's Firestone

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(919 Reseñas)
94

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas™

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
1
Total de ReScores™
5.0
Promedio de ReScores™
94
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

For over 60 years, Cy & Charley’s has served Eastern Iowa with quality tires and appliances. When your vehicle needs attention, our auto service department can help you with oil changes, brake repairs, exhaust system replacement, suspension repairs, front end alignments, batteries, belts and hoses, and cooling and transmission flushes. For over 60 years, Cy & Charley’s has served Eastern Iowa with quality tires and appliances. When your vehicle needs attention, our auto service department can help you with oil changes, brake repairs, exhaust system replacement, suspension repairs, front end alignments, batteries, belts and hoses, and cooling and transmission flushes.

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Taller de reparaciones
Contacto
(319) 334-2565

Horario del Negocio

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
1800 3rd Ave Se Po Box 470 Independence, IA 50644-1404
Reseñas de Cy & Charley's Firestone's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(919 Reseñas)

BP
gravatar
BETH and JAY P.
Oelwein, IA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/29/2026
cliente verificadoCliente Verificado
6
Tire Rotation
This visit was for a tire rotation. I arrived at 8:00 AM and they got me in fairly quickly. However, I checked in after 45 minutes because I needed to get to work. The ticket had been sitting there completed , for how long I am unsure. I guess I am glad I checked. When I went to leave I noticed one of the tires appeared low. I had to get to work, so didn’t check it until after work. Should be at 33 and was at 20. I was disappointed that I had just been in for a tire rotation and they didn’t notice the tire was low. These aren’t things I typically notice but would expect someone who works in this type of business to notice.
Ron H. de Cy & Charley's Firestone respondió el 09/11/2026 07:54 AM

Hi Beth and Jay,
We’re sorry to hear about your experience and understand your frustration. It’s clear that we fell short of the level of service we expect to provide, and we apologize for the issues during your visit. We appreciate you bringing this to our attention, as it gives us an opportunity to address these concerns with our team and improve moving forward. We truly appreciate your business and hope we have the opportunity to provide you with a much better experience next time. If there is anything more I can do, please contact me at 319-334-2565.
Thank you, Ron Hearn - Cy & Charley's.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.