Bad sale, bad service, not owning up & making it right, bad pressuring tactics
In mid-Sept 2023 they sold us a 2014 Ford F-150 pickup, we thought in good faith, later found out it needs $9000 to get it up to par. Before learning that, took the truck to them to fix an emergency brake problem, their "repair" made it much worse, will cost $5000 to fix. So $14,000 total needed to fix all elsewhere. Now late Dec, still trying to resolve issues, have no vehicle to drive. Was pressured to delete critical review and post a nice review. Pressuring now to have us trade in the faulty pickup truck at a loss and buy something else. They are not owning up to bad sale and bad service. They are not trying to resolve problems in good faith. Hyundai higher-ups and maybe regulators need to pay attention to this dealership. Don't buy from Crossroads Hyundai, don't get service from them.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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