My mother is an older woman, and gets confused easily. Mark decided this would be a great opportunity to charge her for an engine flush she did not approve and did not ask for. When she arrived alone at his office, and began asking questions, he screamed in her face and called the police. She is 78 and only drives occasionally, she has no record, and has never said anything cruel to anyone. The officers gave my mother a ride home and comforted her while she cried. They said this has happened before. Mark is a bully.
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