CPR Automotive is conveniently located in Anchorage, AK. CPR Automotive is an Anchorage Alaska full service auto repair shop. We are proud to be an Alaskan family owned and operated small business. We service all types of foreign and domestic autos and light trucks.
Our Services:
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CPR Automotive is conveniently located in Anchorage, AK. CPR Automotive is an Anchorage Alaska full service auto repair shop. We are proud to be an Alaskan family owned and operated small business. We service all types of foreign and domestic autos and light trucks.
Our Services:
- Complete Computer Diagnostics
- Complete Safety Analysis
- Drivability Problems
- Tune - ups
- Oil Changes
- Tires
- Brake repair specialist
- Mufflers and exhaust systems
- Steering and Suspensions
- Alignments
...more
Cliente VerificadoWe are very sorry that the lifters did not fix the ticking noise. Per our original phone conversations, along with the list of everything else you requested, you asked what the ticking noise sounded like in the engine. We said that it could be lifters as it did sound like a normal lifter issue, but we couldn't guarantee that. You agreed that it sounded like lifters from being told by other people you talked to and/or from internet browsing. We at that time advised you and tried to talk you out of fixing the engine tick at this time. Just fix a couple of main vehicle problems, (oil change, driveline and fuel pump), and just drive it for awhile to see if it got worse and really revealed the problem. Then at that point deal with the engine. It was your choice to fix everything on the list and deal with the engine tick later. Then you came back a couple weeks later for a clicking noise when turning the steering wheel. We diagnosed the click as a steering shaft. You also asked for another quote for the lifter replacement. The ticking noise had not gotten any worse but you requested to go ahead with the lifter replacement hoping to take care of the engine tick. We tried to say we couldn't guarantee this would fix the problem and asked if you were sure you wanted to do the lifter replacement anyhow. You said yes. We fixed the steering shaft issue and proceeded with the lifter replacement at your request, the inside of the engine was varnished and the lifters were gummed up, one broke trying to remove it. Then we brought you the bad news that the lifters did not fix the ticking noise and since it will take more elaborate engine repairs mentioned that replacing it with a used engine was cheaper than a complete overhaul. We understand the dissapointing situation your in and mentioned on one of our phone conversations that this is why we would rather do a prebuyers inspections before the vehicle was purchased. Had you known all the issues this vehicle had before you purchased it could have saved you from this situation.
