I received a recall notice from Hyundai for a seat belt and windshield problem. I called Courtesy Hyundai to make an appointment . The service department made the appointment for the next week. When I arrived for the appointment I was checked in and taken to the service advisor. The service advisor confirmed the recall and said let me check if we have the parts. When the advisor came back he said they did not have the seat belt parts as he would have to order and the windshield issue would take some time to fix. I asked him what does “some time mean” he said a few months. I said what? a few months why did service make an appointment for me to come in today. He said he did not know. I would call this TERRIBLE CUSTOMER SERVICE. DO NOT BUY A CAR FROM COURTESY HYUNDAI. The service advisors attitude was awful he just didn’t care I rearranged my schedule to bring the car in for the recall nor I arranged for my wife to pick me up. Courtesy Hyundai bye bye. This is the 5th Hyundai I purchased, I owe two Elantras currently. No more Hyundai. The question is amI ridding in a unsafe carThat Hyundai can’t fix?
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
