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Tyler W.

Odessa, FL

2019 Genesis G70

03/01/2022

Cliente Verificado

Categoría: Service

Terrible Service

Bought a CPO Genesis, while driving home brakes/rotors were shot. Contacted service and made an appointment for 830am the next day. Upon arrival after sitting around for 6 hours, they advised the rotors needed to be resurfaced. Eventually after the 6 hours they gave me a rental car. They also stated they were going to detail the car. When the car was returned to my house approximately 8 hours later, the car was filthy and there was some sort of dried up glue on the front bumper, it was never cleaned.

CHAD T. de Courtesy Genesis respondió el 03/04/2022 06:57 AM

I apologize for the poor service you received from our service Department. I can assure you that the level of service you had is unacceptable to us as well. I would like to speak with you about the visit.

Chad Trombley

Service Director

Courtesy Hyundai of Tampa

Courtesy Genesis of Tampa

3810 W. Hillsborough Ave. Tampa, FL 33614

Tel: (813) 285-5062

Email: ctrombley@courtesycars.com