Great buying experience with Karl and Thor. I called a few days earlier to see what could be done with my current lease and indicated which car I would like to see. Everything went very smoothly from having the car ready to test drive to fulfilling what was stated on the phone about my Honda. We obviously had to find a price I was comfortable with and Thor was able to make sure the number worked. After that is when everything came to a major slowdown in order to see a finance guy to sign paperwork. Which is the worst time, after there’s nothing to do it takes an hour+ to finish up. Feels like ages. Finance wasn’t pushy after letting him know I wanted to keep the pricing the same that I had agreed to and we were done very quickly. Then it took awhile to find a receptionist to finish payment and coordinating how much I was paying. Another 20 extras minutes of just standing at the front counter which is awkward in itself.
GUNNAR T. de Courtesy Genesis respondió el 01/01/2022 02:42 PM
Thank you Stephan for your survey, we would love to hear from you about the experiance with us, you can reach me at 8134268853
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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