BEEN IN BUSINESS SINCE 1999, WE DO STATE INSPECTION, FRONT END ALIGNMENTS, AC SERVICE, BRAKE SERVICE.BEEN IN BUSINESS SINCE 1999, WE DO STATE INSPECTION, FRONT END ALIGNMENTS, AC SERVICE, BRAKE SERVICE.
Usually I have a pleasant experience with Cortez Auto pros league city location. I took my car for a diagnostic test and left with a broken radio and a damaged fuse. The electrical lock system caused me not to be able to unlock my car and I had to pay a lock smith to get it open. Ray was rude and unapologetic. He passively said what I can do is pay $430 for a brand new screen “usually we charge for a diagnostic test” after telling me my radio was broken. He also rudely suggested I go to the junk yard to get a screen and that I am free to go the keys are in the car. Ray never apologized even after I called about not being able to get in my car. I understand people having a bad day so I was polite and thanked him. But I wouldn’t want anyone to experience his poor customer service, insulting comments and lack of respect. I speak Spanish and English anyone could have spoke with me about my car and made better suggestions. I was disappointed today and wouldn’t recommend Cortez Auto pros anymore.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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