As far as I can tell at this point, the service was professionally and successfully done, but it was simply maintenance, so it's not like they rebuilt the engine. Doing maintenance professionally ought o be a guarantee at any car repair shop.
Two things:
1) total price for this maintenance I was given over the telephon? $594.70. Price I actually paid when I picked up the car? $660.00. Counter man could not clearly or successfully explain why the original quote was not correct.
I realize that it's possible that he left something out when he did the original calculation. Still, the price difference was surprising.
2) I asked that they check on and diagnose some seepage from the front of the engine. This takes place only when the car is sitting still with the engine off. They had the car overnight, so checking on this should have been possible. However, no mention of this issue when I picked up the car -- even if that mention was only to tell me that they found no seepage.
Again, maybe the fact that this wasn't mentioned to me should suggest that they could not find this problem. Still, I would have appreciated them telling me something about this issue.
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Two things:
1) total price for this maintenance I was given over the telephon? $594.70. Price I actually paid when I picked up the car? $660.00. Counter man could not clearly or successfully explain why the original quote was not correct.
I realize that it's possible that he left something out when he did the original calculation. Still, the price difference was surprising.
2) I asked that they check on and diagnose some seepage from the front of the engine. This takes place only when the car is sitting still with the engine off. They had the car overnight, so checking on this should have been possible. However, no mention of this issue when I picked up the car -- even if that mention was only to tell me that they found no seepage.
Again, maybe the fact that this wasn't mentioned to me should suggest that they could not find this problem. Still, I would have appreciated them telling me something about this issue.