I had called and spoken to Buddy before bringing my car in; when I did get to the shop, they were having some computer problems. Buddy kept me updated and apologized profusely for the longer-than-usual wait time. Service done came in at .18 over the estimate, I was impressed. Planning to go back next time I need something done.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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