Spoke with Nicole. Nicole said the service engine light came back on after the vehicle was returned to her, and when she called them, they told her the vehicle probably needed an oil change. She stated that was completely false and it was within 1,000 miles of needing another oil change. The day before it was ready for pick-up they'd called and told her they were taking it to the Nissan dealer because the service engine light was on. Less than an hour later they called and said it was fixed. Nicole wondered if they hadn't really addressed the problem but actually just turned if off. Until the accident, the service engine light had never come on before. In 4 years it had never come on. They were kind of back pedaling and it was about a week and a half before they told her she could bring it back in on Monday. She chose this business because it was on the preferred list from the insurance company, and also because all her family has used them before and haven't usually had problems. This business did a great job other than that, so hopefully when she returns on Monday it will be resolved and they'll fix it.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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