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SureCritic / Reparación de automóviles / Coopers Auto Repair Specialist
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Coopers Auto Repair Specialist

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(299 Reseñas)
-50
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Detalles de la Puntuación

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
2%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
1
Total de ReScores™
4.0
Promedio de ReScores™
-50
Puntuación Neta de Promotores ®

Detalles del Negocio

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Coopers Auto Repair Specialists is a second generation, family owned and operated auto repair shop in Tacoma and Puyallup. We provide complete auto, truck, hybrid, SUV, Motorhome and RV service and repair. We stand behind our work with a 3–year, 36,000 mile in house warranty — and if you travel outside of Washington state, you are covered Coopers Auto Repair Specialists is a second generation, family owned and operated auto repair shop in Tacoma and Puyallup. We provide complete auto, truck, hybrid, SUV, Motorhome and RV service and repair. We stand behind our work with a 3–year, 36,000 mile in house warranty — and if you travel outside of Washington state, you are covered with a 2-year, 24,000 mile nationwide warranty. Cooper's is an AAA Approved Auto Repair Facility, and a NAPA Auto Care Center, whose ASE certified technicians can solve all of your auto repair problems — giving you peace of mind. ...more

Categorías
Reparación de automóviles, Reparación de vehículos recreativos, Mantenimiento del coche
Contacto
(253) 536-3797
Opening in 53 minutes
Horario del Negocio

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1718 103rd St E Tacoma, WA 98445
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Reseñas de Coopers Auto Repair Specialist's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(299 Reseñas)
Escribir una Reseña
Reseñas Recientes
RC
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Rod C.
Spanaway, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/06/2025
0
Diabolical
Not pleased at all something fishy going on with these people $1500 hundred dollars for repairs and my vehicle is still not repaired and they wanted more money to not repair it crooks.
CM
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Chad M.
Spanaway, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/23/2024
0
I'm Embarrassed that I let them keep trying to fix my Jeep. after 6 attempts I was out over $10,000 and My jeep is still broken with the original Problems
Took my Jeep in over 3 months ago. For a small oil leak, check engine light for 2 misfires, full tune up and to install a lift kit with new wheels and tires. I was told it would be about $10,000. I'm now almost $15,000 into it. And I have more problems now then when I started. Still have the same oil leak. Even though about 4 grand went to fixing it. When I asked them why I still have a leak they said (love this one) "well, oil fallows the path of least resistance. So we did fix your leak. But now that we plugged that one. The oil found a different way out. So really you had 2 leaks." Engines have oil presser. Like a house. So with this answer. If you opened 2 water valves in your home you would only get water out of 1. Then when you closed it. The other would then leak.

The Shop Manager , Lance, Will lie to you about the progress and finish dates. This wasn't just a 1 time thing. My jeep has been in and out of there over 6 times and he never hit one finish date. Lance also put all of those mist dates on, in his words, " My mechanics aren't telling me what they need till after the work is done. So now its taking longer. ." another time, " Jason who is doing your lift didn't told me he was taking Friday off so now you wont get it back till next week. I cant believe Jason Thinks he can just take a day without telling me."
Now that its been there almost 4 months. and I've spent almost 15 grand. I am scared to have them keep working on it. This week I finally said. "I'm coming to get it." Didn't bother them a bit. They get to keep the money and I have to find a shop to still fix my Jeep. By the way. Coopers isn't a mom and pop place anymore. Its owned by Sun-Auto. A franchise that owns Greg's auto and Tini's tires and a bunch of other places around here. They're all doing this to people.
JB
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John B.
Tacoma, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/17/2022
0
Mis-leading
Made APPOINTMENT for oil change and was not informed they only take drop offs even though they have a waiting room with empty chairs. Have a job that starts at noon so made appointment for 9:30am but after driving 1/2 hour to get there I was rudely informed I could not wait for vehicle and it would not be ready until they get to it ??..sometime in afternoon. I had a coupon they were not aware of so I believe this was there way of not honoring coupon.
I recommend avoiding this place. They were rude and I drove 1 hour out of my way for nothing.
MJ
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Mark J.
Tacoma, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2022
10
Great customer service
Excellent customer service and workmanship. The staff is friendly and knowledgeable.
JY
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Jack Y.
Tacoma, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2020
Engine rebuild
Excellent work on everything they do. My car needed an engine rebuild, which I decided to go ahead with. Coopers sent the engine to pro rebuild shop that did a great job. Coopers was timely, thorough and presented a clean car with no 'remedial repars' for overlooked details. I was advised to go for a mild performance improvement which I, somewhat hesitantly, approved. Wow, what a difference! These people make the effort to understand their customer. I wholeheartedly recommend Cooper's in Midland, Washington!
Recomendado
RD
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Rebecca D.
Auburn, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2018
more than just a shop, a family
the shop cares about its customers and the cars they are driving. they go above and beyond for the people who walk through the door. they were prompt about notifying me and explaining to me what needed to be done.
Recomendado
HH
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Helen H.
Tacoma, WA
Ford Explorer
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2017
cliente verificadoCliente Verificado
Honest, thorough, friendly
Coopers does an amazing job of completing what I brought my car in for plus providing a complete overview/health check of my vehicle so that I know if something else is wrong or what to watch for next. They also never do anything that is unnecessary which of course saves me money. They would tell me what they found as the problem rather than just fixing what I thought it could be.
Recomendado
CA
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Chase A.
Modesto, CA
Dodge Pickup
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2017
cliente verificadoCliente Verificado
Great!
They listened to everything I had to say and informed me on every question I had. They did there diagnostic and the next day had my truck fixed and also they’re doing the same thing to my buddy’s truck. I’d have no problem going back to cooper’s. I’d definitely recommend this shop.
Recomendado
AS
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Andrew S.
Tacoma, WA
Scion xD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/29/2017
cliente verificadoCliente Verificado
Awesome Service
Very Informative Service
Recomendado
AK
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April K.
Tacoma, WA
Mazda Mazda3
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
cliente verificadoCliente Verificado
Excellent Customer Service!
I brought my car here for 60K service after being quoted $385 at another shop. Not only did I save $$$ - I was also treated pleasantly and respectfully. I will absolutely continue using Cooper’s Auto Repair!!
Recomendado
DH
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Don H.
Puyallup, WA
Chevrolet Silverado 1500
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2017
cliente verificadoCliente Verificado
Easy in and out fast knowledable staff
Service done quickly and correct. Friendly helpful staff and managment
Recomendado
CS
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Colby S.
Tacoma, WA
Dodge Dakota
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/13/2017
cliente verificadoCliente Verificado
Friendly service
Really like the diagnostic feed back that is received via mobile message
Recomendado
DS
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David S.
Tacoma, WA
Chevrolet Silverado 1500
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2017
cliente verificadoCliente Verificado
Great Service and On-Time
It's always a pleasure to deal with Clint and Kyle. They take great care of my diesel truck to keep it running in tip top shape for many years to come. Their inspection reports are very thorough and informative. I'm a firm believer in preventive maintenance, pay a little now or pay a lot more later during a breakdown many miles from home. Thanks Guys for all you do. Keep up the great job.
Recomendado
FT
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Frederika T.
Steilacoom, WA
Kia Forte
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2017
cliente verificadoCliente Verificado
Oil change
Everyone I have dealt with has been friendly and efficient. They don't push a person to have things done to the car that is not needed. They are all very trustworthy.
Recomendado
MS
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Michael S.
Spanaway, WA
Suzuki Aerio
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2017
cliente verificadoCliente Verificado
Honest and very knowledgeable associates !
They took my car in right away and truly helped me get it back on the road and haven't had a problem since. Gained a new customer for life.
Recomendado
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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