Our car sat there for 2 weeks and for any updates we had to call them, each time being told “we still don’t know, we’re going to drive it” and then the guy working on it was apparently out with the flu for a week and instead of being communicated with it sat there
Finally decide to pick it up since they weren’t giving us updates and of course then they say “oh it’s the sensor and it will be almost $1000 to fix” after being told when they tried to drive it that they saw no problems.
When we decline and pick it up they refused to give us the key and charged us $160 for a diagnostic they never told us was being serviced and they charges us DOUBLE the cost of the diagnostic because they can. Again, our car sat there and any updates was they would drive it some, that’s it. Do not bring your vehicle here. If you read a few other reviews here you’ll also see why
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Finally decide to pick it up since they weren’t giving us updates and of course then they say “oh it’s the sensor and it will be almost $1000 to fix” after being told when they tried to drive it that they saw no problems.
When we decline and pick it up they refused to give us the key and charged us $160 for a diagnostic they never told us was being serviced and they charges us DOUBLE the cost of the diagnostic because they can. Again, our car sat there and any updates was they would drive it some, that’s it. Do not bring your vehicle here. If you read a few other reviews here you’ll also see why