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Rich D.

Sun City, AZ

08/19/2024

Please research before you choose collision center of Peoria

Absolutely disgusted with the service I received. Took my vehicle in for an initial appraisal for insurance. They are partnered with USAA and are a preferred shop and for the life of me I can’t figure out why. USAA is the insurance company representing the person who rear ended my daughter. I will say the interaction with USAA I have no complaints about. Collision Center of Peoria on the other hand is very unprofessional. After the initial appraisal, I decided to have them perform the repairs. I dropped the vehicle off on a Tuesday and was told I’d get a follow up the next day with a completion date. They did inform me the following day that they would need the car for a week so it would be ready the following Tuesday for pick up. I received 1 call for an update and upon calling them and leaving messages I did not receive a call back. Fast forward to the day of pick up which I was told would be Tuesday and still no return call. I show up to their facility because they haven’t returned my calls only to discover that my vehicle is not ready. Please keep in mind this was a very small straight forward repair. Upon arriving at their shop, I am told my service writer is on vacation so they will have me speak with someone else. After about a half hour another gentleman comes out and has no clue what’s happening with my vehicle. He said he needed to go check. Half an hour after that, he returns to the front to let me know the vehicle is not done and now they don’t have an eta. I inquired as to why and they said that the tail light they ordered didn’t work. Which unless they ordered the incorrect part, is just not true since it’s a plastic housing so I’m not sure how it “didn’t work” since the electrical portion of it working didn’t get changed since it’s on the body side of the vehicle. All kinds of excuses were made as to why I received no phone call. I asked to take the car since it should have been completed otherwise for them to tell me it’s not even reassembled at that point (it does not need to be apart for a taillight). So just more lies. From that point it was over a week before it was completed. After picking it up, we were about half way home and decided to turn on the radio only to find the volume was turned all the way up to the max setting and when I looked in the trunk I found broken panels that were not broken when we dropped it off. So if you want poor workmanship, no communication, and don’t care about getting your vehicle back in a timely manner with new broken parts, you should have work done here . Please research and talk to people before bringing your vehicle to Collision Center of Peoria. Poor service and left much to be desired. I recommend USAA drops them as a preferred shop as they did not earn that partnership based on what I endured.

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