Professional, friendly and helpful. Our AC was emitting hot air only, because of an issue with the blend door actuator. While we waited for approval from our warranty company; Tommy manuelly set the AC to emit cool air, as a temporary fix. Very much appreciated in our very warm and muggy weather.
He even offered to take us back home while performing the diagnostic, and pick us up afterwards.
I have to admire his patience, because it took a lot of time to get the accurate diagnostic results.
We were originally scheduled to go to the Chevy dealership. Glad I didn't; I don't think I would have received the same attention and service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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He even offered to take us back home while performing the diagnostic, and pick us up afterwards.
I have to admire his patience, because it took a lot of time to get the accurate diagnostic results.
We were originally scheduled to go to the Chevy dealership. Glad I didn't; I don't think I would have received the same attention and service.