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SureCritic / Carrocería del automóvil / Duncan Auto Body - Quakertown
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Duncan Auto Body - Quakertown

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(107 Reseñas)
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Detalles de la Puntuación

5 stars
77%
4 stars
16%
3 stars
2%
2 stars
2%
1 star
<1%

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas™

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
1
Total de ReScores™
5.0
Promedio de ReScores™

Detalles del Negocio

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Duncan Auto Body can handle any job from detailing to collision repair. We guarantee quality and great customer service. Duncan Auto Body can handle any job from detailing to collision repair. We guarantee quality and great customer service.

Categorías
Carrocería del automóvil, Taller de carrocería, Reparación de colisiones
Contacto
(215) 536-2745
Visitar Sitio Web
Horarios de Negocio No Proveídos

Horario del Negocio

* Eastern Time (Us & Canada)
943 Rockhill Road Quakertown, PA 18951
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Reseñas de Duncan Auto Body - Quakertown's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(107 Reseñas)
Escribir una Reseña
Reseñas Recientes
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steve m.
Allentown, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/04/2015
I was lied to and they had my car for 4 months
Duncan had my Honda s2000 for body damage and suspension damage. After having the car for 3 months and extremely limited updates. I called my agent and he thought my car was done. The owner contacted me saying the manager was fired and that my cars hood flew open a month ago. I was never informed. when I picked it up the windshield molding was peeled, my soft top wouldn't close properly and it still made noises from the wheel assembly that was damaged. They took zero responsibility and told me they couldn't diagnose anything in the suspension because my car had coilover suspension even though I was previously told by them the suspension was fine. They also further broke my roof latch making the roof unable to close at all. I'm disgusted with their business and customer service.
No Recomendado
Eric H. de Duncan Auto Body - Quakertown respondió el 03/04/2015 08:56 AM

Steve,
Thank you for your business.
We are sorry that you were not satisfied. We apologize, as we did have a former employee mishandle some of the claim related items.

We are happy to handle and address all of your issues and concerns.

However, as we explained, and as your insurance company explained, all of your concerns need to be diagnosed and determined to be part of the loss.
IF they can be related they will be covered by your insurance company.

  • As we explained, your windshield was not affected by the claim damage to the lower portion of your car.

  • The convertible roof latches have small plastic wearing items that broke, this is not unusual on a 15+ year old car.

  • Your suspension is lowered and modified so we recommended that only a suspension shop familiar with that style suspension can accurately diagnose and repair any issues.


Please let us know if we can be of any further service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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