Our car had an issue while we were on vacation, hours away from home. Our car was towed to CJ’s, where they determined what the problem was and repaired it. They communicated clearly and fixed the car promptly. They also did not try to upsell us on other services. It felt like a positive service experience.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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