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Chico Hyundai 10

Process 5

Lot 4

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Jennifer F.

Willows, CA

04/20/2022

Categoría: Sales

Worst buying experience

I have bought several cars over the years and this is by far my least favorite experience. I felt pressured from the get go and then when we finally made the decission we had a few issue's with the actaul loan term and pricing, which I'm still not convinced we got a good deal. Then on the way home with our used car we turned on the heated seats and guess what.. They don't work. The salesman called the next day and asked my husband if we were happy with the car and my husband told him yes except for the fact that after driving off the lot we realized the heated seats don't work and is now going to cost us money to get fixed. He told my husband I will see what I can do but you didn't get the warranty so.. Guess i didn't think i would need a warranty claim on day 2. As of today still no phone call back to let us know if they will help or not. I guess you live and learn but I learned I won't be buying another car from Chico Hyundia thats for sure.

HALEIGH H. de Chico Hyundai respondió el 04/25/2022 12:22 PM

Hello Jennifer, we apologize for the negative experience you had at our location. We would like to discuss the details of your visit in hope to make things right with you and provide any clarification you are needing. Your salesmen will be reaching out to you shortly to discuss your concerns. Thank you for brining this to our attention and we look forward to speaking with you.

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