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Charlie's Auto Care

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(253 Reseñas)
84
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
1
Total de ReScores
2.0
Promedio de ReScores
84
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto If you’re looking for auto repair in Clermont, FL, you’ve found us. Here at Charlie's Auto Care we work hard to earn your trust and loyalty. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Clermont, we are totally confident that Charlie's Auto Care is the best option in town! ...more

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Taller de reparaciones
Contacto
(407) 656-9400

Horario del Negocio

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
by appointment only
Sun
closed
* Eastern Time (Us & Canada)
14121 County RD 455 Clermont, FL 34711
Reseñas de Charlie's Auto Care's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(253 Reseñas)

RP
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Reynolds P.
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2025
cliente verificadoCliente Verificado
10
Best service I’ve received from my experience with auto repair in my 4 years living in Clermont
I would recommend Charlie’s to anyone looking for honest trustworthy reliable auto repair. They won’t take advantage nor overcharge.

Reynolds Penn
Loretta S., Owner de Charlie's Auto Care respondió el 04/24/2025 01:06 PM

Mr Penn, We appreciate the recommendation and your confidence in our services. At Charlie's Auto Care, honesty and Integrity is our policy. It's great to know you feel we provide reliable repairs without the hidden surprises. Your support means a lot to us. We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


JC
Juan C.
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2025
cliente verificadoCliente Verificado
9
Staff are very nice and educated
Excellent attention to costumer. Excellent follow up reminder. Excellent service.
Loretta S., Owner de Charlie's Auto Care respondió el 04/21/2025 09:42 PM

Juan, we appreciate you taking the time to share your experience with us. We’re glad that you felt well taken care of and had great customer service. Your support means a lot, and we look forward to seeing you again.
Thank you, Bill & Loretta and Staff


CB
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Chris B.
Montverde, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2025
cliente verificadoCliente Verificado
10
Great service and honesty!!!
Honest. It’s my first and very important trait I look for in any company I work with. Charlie’s was first rate in the way I was treated as a customer. Honest. Reliable. Prompt. Attention to detail. Front desk was friendly, personable and very helpful.
Results????? Better than ANY Mercedes dealership or certified shop I have taken my cars to over the past 35 years.

Great front desk and excellent mechanic.
Loretta S., Owner de Charlie's Auto Care respondió el 04/14/2025 05:46 AM

Chris, we appreciate your fantastic feedback! We're happy to hear that our honesty, reliability, and attention to detail made such a difference in your experience. It’s always our goal to provide first-rate service our team will be pleased to know. 
We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


TR
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Trigg R.
Clermont, FL
Ford E-350 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2025
cliente verificadoCliente Verificado
10
Knowledgeable people and friendly service
Honest service and very knowledgeable. I would definitely go back again.
Loretta S., Owner de Charlie's Auto Care respondió el 04/08/2025 09:23 AM

Trigg, we greatly appreciate your feedback and are delighted to hear about your experience with our team. Honest service and knowledge is what we aim for, so it's fantastic to know we hit the mark! We look forward to deeing you again when you get this way again Safe travels.
Thank you, Bill & Loretta and Staff


AR
Angelo R.
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2025
cliente verificadoCliente Verificado
10
Outstanding & Professional
Outstanding service. The staff is remarkably courteous and professional. The service technician is knowledgeable and provides valuable advice. Five of five is not enough. I rate the company and it's employees in the top tier of my experience around the world. This comes from a 30 year active duty veteran.
Loretta S., Owner de Charlie's Auto Care respondió el 04/04/2025 12:43 AM

Mr Angelo, glad our team has made this lasting impressionon on you. Your extensive experience as a veteran and your insights carry a lot of weight! we feel very honored to have recieved this compliment. We're committed to providing the best service to our customers and it’s great to know when we have a satisfied customer. We look forward to seeing you again. 
Thank you, Bill & Loretta and Staff


RB
Rhonda B.
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2025
cliente verificadoCliente Verificado
10
Satisfied customer for 6 years
I have been a customer at Charlie's since the fall of 2019. Bill & Loretta, the owners, have been very accommodating.

I appreciate their honesty - which can be very hard to find in the auto mechanic industry (or just about anywhere) these days.

They have a wonderful staff - admin & mechanics - who work hard to keep your car running and take extra care that their customers are satisfied.

The pleasant office atmosphere while waiting is a plus.
Loretta S., Owner de Charlie's Auto Care respondió el 03/30/2025 09:36 AM

We're glad to have you as part of the Charlie’s Auto Care family since 2019! It sounds like Bill and Loretta have created a little slice of heaven for auto care amidst the hustle and bustle of life. Honesty may be rare in the mechanic world, but we aim to be the diamond in the rough, making sure your vehicle gets the TLC it deserves without any hidden surprises. We're also proud of our dedicated team, who work hard and keep both the cars and the coffee flowing just right. And we couldn’t agree more—waiting shouldn’t feel like watching paint dry, so we’re happy you find our office atmosphere pleasant! Your support means a lot, and we look forward to keeping your car running smoothly for many more years.


Cliente verificado
Clermont, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/22/2025
cliente verificadoCliente Verificado
8
Excellent Service
From estimate to repair, excellent service with fair pricing.
Loretta S., Owner de Charlie's Auto Care respondió el 03/23/2025 05:58 PM

Jeff, It's great to hear you had a positive experience with our service at Charlies Auto Care. We do our best to keep our pricing reasonable while providing quality Service. If there's anything we can do don't hesitate to let us know we're here to help with your auto care needs.
Thank you, Bill & Loretta and Staff


DB
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Derrick B.
Groveland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2025
10
Warm air from AC
Wife's 2017 Sorento was blowing warm air on passenger side. Charlie's diagnosed and replaced Blend Door Actuator. Took an extra day as part had to be ordered from dealer
No problem, the tech got everything fixed now the wife got cold air. I'm Happy
Upon paying, repair cost was $40 less than originally quoted. Thank you Charlie's I'm even happier.
This shop just continues to put out excellent work. Tech and staff are super
Loretta S., Owner de Charlie's Auto Care respondió el 03/23/2025 05:52 PM

Mr Barnes, We appreciate you taking the time to share your experience! It’s always a great thing when your bill is less then expected. Glad we could get your wifes Ac cooling again :).
We look forward to seeing you again.
Thank you, Bill & Loretta and Staff


Cliente verificado
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2025
cliente verificadoCliente Verificado
10
My experience at Charlie’s
My experience with the staff and mechanic, Frankie could not have been better. I brought my vehicle in for a safety type inspection because of an upcoming trip to New York. Frankie, after inspection he recommended us to rent a vehicle and not drive the vehicle until it was repaired. Our conversation took place in the waiting room where he showed us the defective items. The entire experience was professional and informative. In short, Frankie had not throughly inspected the car, we would have been stranded on the road to NY. Our thanks to the entire staff.
Loretta S., Owner de Charlie's Auto Care respondió el 03/23/2025 05:37 PM

Jim, it's great to hear that your experience at Charlies was great. We're glad you found the All Over inspection professional and informative. All of our team members works together to serve our customers and get their cars up and going. Im Glad we could get you in and taken care of before your trip to New York. Safe travels on your trip to New York we look forward to seeing you again.
Thank you, Bill & Loretta and Staff


BB
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Bob B.
Longwood, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/19/2025
0
Worst experience ever at a mechanics shop
Customer beware. The worst experience I have ever had at a mechanic shop! I went in to have my brakes inspected and not only could they not find the issue with them not working properly but I left there with another problem that I did not have when I brought the vehicle in there. Tried to talk to the owner about it and she would not even take my call. Absolutely horrible. This will be reported to the BBB and the Federal Trade Commission.
Loretta S., Owner de Charlie's Auto Care respondió el 03/23/2025 05:23 PM

Bob, we have spoken to you several times reguarding your truck. I not sure what you expect since you HAD NO WORK DONE AT OUR SHOP. The only thing the mechanic did was an expection on your brakes. The Staff said that you were given an estiamate and you refused the repair. It is not in our policy to let customers go in and out of the garage. Our insurance policy does not allow customer in the garage where the mechanic are working. YOU WERE TOLD SERVERAL TIMES NOT TO GO INSIDE THE GARAGE BUT CONTINUED TO DO SO. You only left with the same problem that you came in here with but REFUSED TO HAVE ANY WORK DONE.
We Bless you and wish you the best with your truck.
Thank you, Bill & Loretta and Staff


DA
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Danielle A.
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2025
cliente verificadoCliente Verificado
10
Great shop
Excellent service, kind people
Loretta S., Owner de Charlie's Auto Care respondió el 03/11/2025 11:51 PM

Danielle, We’re glad to hear you had an excellent experience with us. We appreciate your support and look forward to keeping your in working order to keep you safe.
Thank you, Bill & Loretta and Staff


DA
Desmond A.
Groveland, Fl
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2025
cliente verificadoCliente Verificado
10
Well worth The wait
I needed a timing chain replacement on my bmw, it took a few days more than I expected but when I drove it back home man oh man it felt like a new car. Thank you guys I will be going back.
Loretta S., Owner de Charlie's Auto Care respondió el 03/07/2025 07:26 AM

Your BMW has undergone quite the transformation! We appreciate your understanding regarding the extra time it took.  We needed a few extra days to ensures everything is just right. We're glad to hear it feels like a new ride now. Looking forward to your next visit.
Thank you, Bill & Loretta and Staff


NM
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Neal M.
Clermont, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2025
cliente verificadoCliente Verificado
10
Quick and efficient!
My car was missing terribly and I was able to get assistance from Charlie’s within an hour of my call, same day! Loretta was welcoming and understanding of my predicament and managed to squeeze me in last minute. Frankie not only quickly identified the issue but resolved it quickly and efficiently. I will definitely be back for service again.
Loretta S., Owner de Charlie's Auto Care respondió el 03/07/2025 07:29 AM

 We're happy to have been part of fixing your problem. Your kind words and trust in us mean the world to us. We look forward to seeing you again in the future. Safe travels!
Thank you, Bill & Loretta and Staff


JR
Joe R.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2025
cliente verificadoCliente Verificado
10
Excellent customer service!
In from out of town. My truck was dead, I stopped in for help and they helped get me back on the road in no time. Can't thank Frankie enough. Hopefully I won't need service again but I know where I will go if I do!
Loretta S., Owner de Charlie's Auto Care respondió el 03/02/2025 02:37 AM

Joe, We're so glad that we could get you taken care of  got back on the road.  If you ever need help just know that we’ll be here and ready to help—although we hope it won't be too often! Safe travels!

Thanks Bill & Loretta and Staff


MG
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Monica G.
Altamonte Springs, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2025
10
Los frenos de mi auto quedaron como nuevos!
Excelente servicio, rapido y a buen precio, ellos arreglaron los frenos de mi auto e hicieron muy buen trabajo.
Loretta S., Owner de Charlie's Auto Care respondió el 02/22/2025 06:29 PM

Nos alegra saber que quedaste satisfecha con nuestro servicio. Arreglar frenos es un asunto serio, pero con un equipo como el tuyo, siempre lo hacemos con rapidez y a un precio que no saca lágrimas. ¡Esperamos poder ayudarte en cualquier otra aventura automotriz que se presente!

Loretta S., Owner de Charlie's Auto Care respondió el 03/07/2025 07:38 AM

Moncia, We appreciate you taking the time out of your busy schedule to write a great review for us.
Glad we could help you and get your brakes taken care of .

Thank you,
Bill & Loretta and Staff


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