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Chapman Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(5,441 Reseñas)
76
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
Reseña Original
Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5
256
Total de ReScores
4.8
Promedio de ReScores
76
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Chapman Hyundai, located in Phoenix, AZ, is part of the Chapman Automotive Family. Our factory-trained technicians use only quality, genuine Hyundai parts when servicing your vehicle. Call us today, or visit our website for 24/7 Service Scheduling online! Chapman Hyundai, located in Phoenix, AZ, is part of the Chapman Automotive Family. Our factory-trained technicians use only quality, genuine Hyundai parts when servicing your vehicle. Call us today, or visit our website for 24/7 Service Scheduling online!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(602) 993-3322

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Arizona
999 W. Bell Road Phoenix, AZ 85023
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(5,441 Reseñas)

BB
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Brandi B.
Scottsdale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/23/2024
0
Categoría: Service
No
9/13
Chapman DID intentionally send me out in an unsafe car!! For 4 months I drove 5k miles with a bad knock sensor that Chapman said was ok!! It didn't pass ANY test Chapman did because Chapman didn't remove the faulty knock sensor they installed to have it sent out to be checked! You didn't do the work! You reset the adaptive and cleared the code!
9/10
So, how many of your employees write 5 star reviews for you??? Is it just the managers that write the reviews or everyone at Chapman? It's a good thing you had great customer service or I would think you might be really upset considering YOU WORK THERE.
9/2
The anxiety continues!!
5,000 miles later, and the car is in limp mode again, I'm not surprised. My car hasn't been the same since the second time I had it at Chapman. What I am surprised about is that it's a faulty knock sensor. So when it went into limp mode again after I drove for 10 miles after it was "replaced", what was actually done besides resetting the adaptive? Did you just undo one of the battery terminals so the check engine light would go off? Have I been driving around for the last 4 months with a faulty knock sensor that Chapman said was ok? Is that why I hear boiling metal sounds coming from my engine? Is that why the rpms drop unexpectedly? Why is it that even Hyundai can't find where you replaced the knock sensor? Why isn't this information in Carfax? Why did I have to produce paperwork saying work was done, when Chapman supposedly keeps track of everything? And why do I have an invoice saying work was done when it was declined? Please see photo. Maybe someone else can explain it, since Chapman can't.
I've taken my car somewhere else to be fixed correctly under warranty and test driven by someone who ISN'T the shuttle driver. No additional work that was recommended by Chapman was needed.
Question though for you boys. Did you send the knock sensor to Hyundai to be inspected the first time or no? What about the second time after I drove 5 miles? Since I was told within hours that it was a good sensor I'm going to say no because it actually has to be sent out for inspection on the part, you just didn't want to do the warranty work.
No need to send your copy and paste canned response again Mike, because you have no true answers and I don't need your excuses. To be continued.........
May Review: Since I am limited to characters, I will say this. I have a Theta 2 engine that is failing. I was told it was an oil filter, but they replaced the knock sensor. Now they want me to spend $1,500 on work that my trustworthy auto shop and ex Hyundai technician has already done. Don't go here to have any warranty work or they will try and tell you it's everything but. Hyundai should be embarrassed to have Chapman as a dealer and Chapman should be ashamed of themselves for not honoring the lifetime warranty of the Theta 2 engine due to faulty manufacturing. If it wasn't a problem, there wouldn't be a campaign for it. And don't blame it on the oil filter when we all know the aftermarket manufacturers changed their design so Hyundai couldn't blame it on that. My service advisor only kept telling me I needed to have more work done.
I am a 51 year old disabled woman and I don't have the stamina to be dealing with Chapman and their unwillingness to do what's right and honor the Hyundai warranty instead of trying to get cash customers. I do believe Chapman has left me in an unsafe situation with a potentially dangerous car. I'm driving with a bad knock sensor, that they cleared the code for the check engine light so it would go away. Since Joe, my service advisor did not contact Hyundai as he said he would, and since I haven't received a response from my email to Mr. Salman, I will be raising this up and contacting Hyundai myself.

TW
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Tad W.
Chandler, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/25/2024
0
Categoría: Service
Sells Junkers
Beware! Chapman lies. I bought a used car from this dealership and was told several things about the car that turned out to be lies. First, I noticed the tires were possibly in need of being replaced. When I brought this to the salesman's attention, he agreed that the tires needed to be replaced and said it would be done. While in the process of doing paperwork to buy the car, the Sales Director, Michael Cialdella, came over to me and said they wouldn't be replacing the tires because they were "within specs" and "safe." I said, "ok, if you say they are safe then I'll agree." He said, again, "they are safe." After purchasing, I took the car to Discount Tire because the TPMS light kept popping on. They said the tires were way out of recommended tire depth and needed to be changed ASAP as they were NOT SAFE to drive on. Let me say, I have a 2 year old son and driving on UNSAFE tires was not an option. I replaced the tires to the tune of $850.

While driving the car home from the dealership, I stopped at a gas station (because, of course, they gave it to me on empty). After I finished pumping, I got in the car and the ignition wouldn't turn. I immediately called the dealership and was told the Sales Director, Michael Cialdella, would call me back to see what should be done, even though, the person who answered the phone said I should, "take it into a dealer." Not THEIR dealership, of course, but A dealership. I received no call back from Michael Cialdella and was forced to call a locksmith to have the ignition repaired to the tune of $495. I had a 2 year old to get home to and couldn't wait for the dealership to pull their heads out. The next day, I left a poor review that the Service Director, Justin Lenocker, saw. He called me two days later and said the dealership would cover the cost of the locksmith repair. It has been two months, and I haven't received a check for the reimbursement. Was I surprised? Definitely not considering my dealings with the management at this dealership.

Lastly, when I test drove the car, I noticed that it was loud. I figured it was just the muffler. The salesman agreed. Again, a lie. I took the car to Sun Devil Auto (a stand-up place, I should add) and they said it looked like the car had run over something and bent the pipe and piece connected to the pipe (can't remember what it is called) that led from the exhaust manifold. Definitely not the muffler. This repair cost me $1350. The service department and, therefore, Justin Lenocker, should have seen that this needed to be repaired when it was inspected. They hid this problem with the exhaust, as with the ignition problem and as with the tires.

So, do the math. The lies this dealership management told me cost a total of approximately $2700. They don't think they owe me this money because I signed an "as is" agreement. What a copout. I'm suing this dealership because they committed fraud when selling me this car by misrepresenting it and the repairs they hid from me.

STAY AWAY FROM CHAPMAN DEALERSHIPS.

They, also, tack on a bunch of crap to the bill saying it was for items that are never done and definitely not done to my car. I'll be suing for that, too.

Tell the General Manager, George Salman, to get this dealership's act together, and, please, do me a favor and shop for a car elsewhere.

I'll be leaving reviews EVERYWHERE and will be having some signs made in which I'll hold up high on the median entering this dealership.

***VETERANS*** I am a 100% service-connected disabled veteran. This dealership knew this and still treated me this way. I never try to use my disability status to gain sympathy, but I am asking that you do your business elsewhere instead of in a Chapman dealership.

JE
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Jeff E.
Mesa, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/01/2024
0
Categoría: Service
Do not trust or take them at face value
Updated: 5/30/24

Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up.

And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest!

They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once.

This was after a negative experience shame the requested “one more chance”. See below for the other experience
_______________________________

I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.”

Frankie asked if I wanted to “skip the car wash as well… to save time”

I told him “yes … please”.

Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush).

So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” .

Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug.

After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”.

If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money!

You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car.

Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”.

“How you do something, is how you do everything …”

SB
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Scott B.
Scottsdale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/19/2024
0
Categoría: Service
A Nightmare at Chapman Hyundai Scottsdale Service Department
Title: A Nightmare at Chapman Hyundai Scottsdale Service Department

As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency.

Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for a water reclamation fee. These fees, coupled with the promise of a car wash, might seem like a small consolation, but they do little to justify the unjustifiable.

Upon scheduling my appointment for 12:00 on a Tuesday, I arrived punctually, only to find the service center devoid of any semblance of customer care. There was no one to greet me, leaving me to wander aimlessly until I stumbled upon an individual who, for the sake of this review, shall remain nameless. This initial encounter set the tone for what would unfold as a series of disappointments and frustrations.

The following day, I received a text notification that was as unintelligible as it was unhelpful, accompanied by a vague video from the technician, leaving me none the wiser regarding the outcome of the diagnosis. Such lack of clarity only compounded my growing sense of unease.

It was on Thursday that the true extent of Chapman Hyundai Scottsdale's incompetence was revealed. I was informed via text, in a manner so cursory it bordered on disrespectful, that the air struts of my 2015 Hyundai Equus were leaking and would require a repair totaling an astronomical $8000.00. Shockingly, this figure was presented to me without any itemization, leaving me to speculate that the lion's share of the sum was earmarked for labor costs. The OEM struts themselves retail for a fraction of the quoted price, further exacerbating my suspicions of price gouging and dishonesty.

Refusing to be swindled, I communicated my decision to seek alternative repair options. To my dismay, I was met with further resistance and obstinance. Not only was I informed that I would still be required to pay the exorbitant diagnosis fee, but I was also instructed to make yet another appointment to have my car retrieved--a process that should have been seamless and accommodating but instead felt like an exercise in futility.

Upon reclaiming my vehicle at the appointed time of 12 noon, I was greeted once again by the disheartening sight of neglect and indifference. My car, far from the promised post-service car wash, was ensconced in a layer of avian excrement, akin to a vehicle abandoned in a salvage yard. Fingerprints marred both the exterior and interior surfaces, a particularly egregious offense considering the pristine white interior of my car.

Seeking clarification and redress for this litany of grievances, I approached a staff member in the service department, only to be met with apathy and disdain. My inquiries regarding the promised car wash were met with a dismissive shrug, followed by a perfunctory turn of the back.

In summation, my experience at Chapman Hyundai Scottsdale Service Department was nothing short of a nightmare. From the predatory pricing practices to the abysmal customer service and woeful lack of transparency, every aspect of my interaction with this establishment left much to be desired. I would caution any prospective customers against entrusting their vehicles--or their hard-earned money--to this establishment, lest they too fall victim to the same catalogue of incompetence and indifference that marred my experience.

Here is the Video of my Car after Chapman Hyundai Service Department. Pictures below Dropbox link

https://www.dropbox.com/scl/fi/5u4m0y0awcelbeph3v7za/20240413_123045.mp4?rlkey=w2lzkfm973961bbaddixi7owm&dl=0

SB
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Scott B.
Scottsdale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/19/2024
0
Categoría: Service
A Nightmare at Chapman Hyundai Scottsdale Service Department
Title: A Nightmare at Chapman Hyundai Scottsdale Service Department

As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency.

Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for a water reclamation fee. These fees, coupled with the promise of a car wash, might seem like a small consolation, but they do little to justify the unjustifiable.

Upon scheduling my appointment for 12:00 on a Tuesday, I arrived punctually, only to find the service center devoid of any semblance of customer care. There was no one to greet me, leaving me to wander aimlessly until I stumbled upon an individual who, for the sake of this review, shall remain nameless. This initial encounter set the tone for what would unfold as a series of disappointments and frustrations.

The following day, I received a text notification that was as unintelligible as it was unhelpful, accompanied by a vague video from the technician, leaving me none the wiser regarding the outcome of the diagnosis. Such lack of clarity only compounded my growing sense of unease.

It was on Thursday that the true extent of Chapman Hyundai Scottsdale's incompetence was revealed. I was informed via text, in a manner so cursory it bordered on disrespectful, that the air struts of my 2015 Hyundai Equus were leaking and would require a repair totaling an astronomical $8000.00. Shockingly, this figure was presented to me without any itemization, leaving me to speculate that the lion's share of the sum was earmarked for labor costs. The OEM struts themselves retail for a fraction of the quoted price, further exacerbating my suspicions of price gouging and dishonesty.

Refusing to be swindled, I communicated my decision to seek alternative repair options. To my dismay, I was met with further resistance and obstinance. Not only was I informed that I would still be required to pay the exorbitant diagnosis fee, but I was also instructed to make yet another appointment to have my car retrieved--a process that should have been seamless and accommodating but instead felt like an exercise in futility.

Upon reclaiming my vehicle at the appointed time of 12 noon, I was greeted once again by the disheartening sight of neglect and indifference. My car, far from the promised post-service car wash, was ensconced in a layer of avian excrement, akin to a vehicle abandoned in a salvage yard. Fingerprints marred both the exterior and interior surfaces, a particularly egregious offense considering the pristine white interior of my car.

Seeking clarification and redress for this litany of grievances, I approached a staff member in the service department, only to be met with apathy and disdain. My inquiries regarding the promised car wash were met with a dismissive shrug, followed by a perfunctory turn of the back.

In summation, my experience at Chapman Hyundai Scottsdale Service Department was nothing short of a nightmare. From the predatory pricing practices to the abysmal customer service and woeful lack of transparency, every aspect of my interaction with this establishment left much to be desired. I would caution any prospective customers against entrusting their vehicles--or their hard-earned money--to this establishment, lest they too fall victim to the same catalogue of incompetence and indifference that marred my experience.

Here is the Video of my Car after Chapman Hyundai Service Department. Pictures below Dropbox link

https://www.dropbox.com/scl/fi/5u4m0y0awcelbeph3v7za/20240413_123045.mp4?rlkey=w2lzkfm973961bbaddixi7owm&dl=0

AS
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Antonio S.
Gilbert, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/19/2024
0
Categoría: Service
Racist, unethical, and unprofessional team
Arrived to this location on 01/18/2024, as service advisor Joe Bartizal expressed to bring my vehicle in to have the following completed: diagnostic test, review why my vehicle is NOT starting after being returned to me by Chapman Hyundai Phoenix, noises from under the engine, recalls and identifying why the vehicle vibrates when accelerating. When I arrived with my vehicle, Justin Lenocker the service manager proceeds to pull me to side and express the dealership will not be repairing my vehicle due the dispute of the charges. I'm unsure as to why any manager thinks they deserve money when they did NOT complete the initial service requests in its entirety. Furthermore, your service advisor Joe Bartizal advised me to bring my vehicle and I have documentation of such. Highly suspecting racial profiling from directly Joe Bartizal, Alfred Martines, George Salman, and Justin Lenocker. My advice to anyone making any form of business with this dealership in particular, it is best you record and document everything said. They will also try to steal from you as they did me and I have clear documentation of it!

Cliente verificado
Phoenix, AZ
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Servicing my Gensis
Service took longer than I excepted. It was out of their control they said due to getting parts.
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 04/06/2022 08:31 AM

Thank you for the review and feedback.  Unfortunately parts are an ongoing issue at the moment but the communication is on us.  Thank you for the feedback as it help us to grow and improve.  If I can ever be of any assistance please don't hesitate to reach out to me directly.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

DK
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Dianne K.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Customer Service
As consistently usual, best service ever!
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 04/06/2022 08:10 AM

Thank you so much for the excellent review.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

Cliente verificado
Glendale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great friendly service
I have had excellent service and customer service! I love my Palisade!
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 04/06/2022 08:10 AM

Thank you so much for the excellent review and feedback.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

MC
gravatar
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Recall service appointment
Scheduling the appointment was good. Just the time of service just needed to be more clear. Overall the service was acceptable, everything checked out good.
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 04/06/2022 08:17 AM

Thank you so much for the review and feedback.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

PL
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Patricia L.
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Ease of scheduling with app is great the personal experience was great. Except the day before my service I had to call the dealership and it was very difficult to speak to anyone. I left a message and also requested a call back. When I did get a call back my questions were not answered to my satisfaction.
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 03/28/2022 07:55 AM

Thank you for the excellent review and feedback.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

Cliente verificado
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
I was excellent service. Trina was great!
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 03/28/2022 07:54 AM

Thank you for the excellent review and feedback.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

Cliente verificado
Phoenix, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Customer Service
Rita called me and solved the issue with me over the phone. Thank you Rita for taking the time to speak with me. I really appreciate your time and assistance.

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/25/2022
Tipo de Servicio: Maintenance
5
Categoría: Service
Need complimentary car wash with $62.00 oil change.
Chapman Hyundai has been servicing my vehicle for years. I was told I could not get a complimentary car wash.
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 03/25/2022 04:16 PM

Thank you so much for taking to time to speak with me today.  We truly value your business and look forward to assisting you with your service needs in the future.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

RG
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Richard G.
Cave Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Great service
Great service.
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 03/28/2022 08:02 AM

Thank you for the excellent review and feedback.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com

DC
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Dewitt C.
Chandler, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing
Thank you Laura
RITA M W., Customer Relations Manager de Chapman Hyundai respondió el 03/24/2022 10:16 AM

Thank you so much for the excellent review and feedback.

Have a super great day!

Rita Welch
Customer Care Manager
602-298-6245
ritawelch@chapmanchoice.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.