I text my advisor and left messages repeatedly about the door panels coming off my car. Come to find out he was out sick and no one was checking his messages. They had me come to the dealer at 2PM on a Friday to take photos of the issue, then text me at 730AM on the following Monday to let me know Customer Care would not help me, but I could call them to see if that helps. Customer care advised me there is no way they would make a decision that quickly and that they never received the photos. My car went 1 thousand miles over the warranty and although I contacted prior they will not fix a common manufacturer issue, google: Chrysler 309 door panel issues. I called the service manager, Mike Ellis 3 times and he picked the phone up and hung it up each time. I left a VM with the general manger, Gary Brewer and he never called back. I left a VM for the owner John Chapman and also was never contacted. I was warned about buying a Chrysler and then was warned about this auto group, should of listened.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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