Monday, my car "died" about 7:30 pm in the rain in Greensboro. I contacted AAA & had the driver tow my car to this particular shop because it was closest to where my car let me down. The next day around noon, I received a call from a female rep from Champion with an update on my vehicle. Her entire tone was rude & aggressive. She was talking AT me ~ not to me. And she seemed to have a bit of an attitude all while attempting to get me to spend nearly $900 with this company.
Due to her less than professional demeanor & her rudeness, I had my car towed to our regular mechanic's shop within an hour of our unpleasant conversation. After expressing my disappointment in my experience with this company, a family member suggested that I call back & speak to a member of management to alert them to the situation. When I called back & spoke with the manager to explain my earlier experience with his team member ~ I immediately learned that the unprofessionalism didn't start or stop with the female employee. He began to raise his voice at me, put words in my mouth (that I never said), and ended our conversation with "I'm glad you took your car somewhere else!" (repeated twice) and then he hung up on me!
WOW! This is how you treat people in the community that has sustained you for 22 years??? What happened to common courtesy? What happened to treat people the way you would like to be treated? What happened to Customer Service? I hope & pray that no one else has this type of experience with this business.
PS: By taking my vehicle to our mechanic, I was able to utilize my battery warranty and exchange if for a Free one and we saved over $385 in repair/labor costs!
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Due to her less than professional demeanor & her rudeness, I had my car towed to our regular mechanic's shop within an hour of our unpleasant conversation. After expressing my disappointment in my experience with this company, a family member suggested that I call back & speak to a member of management to alert them to the situation. When I called back & spoke with the manager to explain my earlier experience with his team member ~ I immediately learned that the unprofessionalism didn't start or stop with the female employee. He began to raise his voice at me, put words in my mouth (that I never said), and ended our conversation with "I'm glad you took your car somewhere else!" (repeated twice) and then he hung up on me!
WOW! This is how you treat people in the community that has sustained you for 22 years??? What happened to common courtesy? What happened to treat people the way you would like to be treated? What happened to Customer Service? I hope & pray that no one else has this type of experience with this business.
PS: By taking my vehicle to our mechanic, I was able to utilize my battery warranty and exchange if for a Free one and we saved over $385 in repair/labor costs!