Solita said she went in and there was a carlight on, so she went in to get the vehicle fixed. She stated that when she left she was not aware that there was a whole other problem with the vehicle. She found out after she left the business the first time, that she needed a new transmission. She said she was not aware of that problem.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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