Was here for my 90K mile major service, and while there was a small mishap during the process, what stood out was how it was handled. Cody took full responsibility and made things right without hesitation, which speaks loudly about the shop’s integrity and commitment to exceed customer satisfaction.
The recovery service was thorough, Cody’s team including Omar were professional and communicative throughout. It’s not always about everything going perfectly, but about how issues are resolved, and in this case, they went above and beyond.
I appreciate their honesty and dedication, and I wouldn’t hesitate to return for future service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
The recovery service was thorough, Cody’s team including Omar were professional and communicative throughout. It’s not always about everything going perfectly, but about how issues are resolved, and in this case, they went above and beyond.
I appreciate their honesty and dedication, and I wouldn’t hesitate to return for future service.