We recently purchased two 2017 Jeep wranglers from carvana. This is the second and third purchase from carvana in the last several years. Our original purchase is still in the driveway and have had zero issues. This lead us to carvana with our recent purchases.
The first Jeep we purchased was delivered with no issues.
After driving it for two weeks the check engine light has come on. No biggie just an inconvenience of having to find a shop and the time yo get it looked at.
The rear struts are loose and banging around as well.
The second Jeep we purchased has been a nightmare since it was delivered. The veichle showed up and I asked the delivery driver if they had the right jeep. The rims and tires that was the deciding factor in us selecting the jeep were not on the veichle. I called customer service while they were going over my trade in. I wad assured that Carvana would take care of the issue. 6 days later still no response. I call and after 30 minutes on the phone the customer service representative tells me that the rims and tires were damaged in the shipping process and Carvana would issue me a 500 dollar credit for the inconvenience. The rims alone that where on the jeep are over 2000 dollars not including the off road tires and custom paint job. Now I have a Jeep with under sized tires that shake the life out of you when you reach 60mph. The jeep listing I purchased listed leather interior and a transfer case skid plate. The veichle has neither of these. With the missing items I would definitely have to argue that the price of the veichle is overinflated and I am a victim of bait and switch tactics. The rims and tires where removed at some point. Probably on a carvana employees veichle at this point.
I traded in my veichle and if I returned the jeep to carvana I would be out of a veichle at this point because I will not make another purchase through carvana.
I'm kind of stuck with a Jeep I'm not happy with.
I know carvana will never make good on these issues even with legal action, but just wanted you to know that you have two unhappy customers in the same household.
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The first Jeep we purchased was delivered with no issues.
After driving it for two weeks the check engine light has come on. No biggie just an inconvenience of having to find a shop and the time yo get it looked at.
The rear struts are loose and banging around as well.
The second Jeep we purchased has been a nightmare since it was delivered. The veichle showed up and I asked the delivery driver if they had the right jeep. The rims and tires that was the deciding factor in us selecting the jeep were not on the veichle. I called customer service while they were going over my trade in. I wad assured that Carvana would take care of the issue. 6 days later still no response. I call and after 30 minutes on the phone the customer service representative tells me that the rims and tires were damaged in the shipping process and Carvana would issue me a 500 dollar credit for the inconvenience. The rims alone that where on the jeep are over 2000 dollars not including the off road tires and custom paint job. Now I have a Jeep with under sized tires that shake the life out of you when you reach 60mph. The jeep listing I purchased listed leather interior and a transfer case skid plate. The veichle has neither of these. With the missing items I would definitely have to argue that the price of the veichle is overinflated and I am a victim of bait and switch tactics. The rims and tires where removed at some point. Probably on a carvana employees veichle at this point.
I traded in my veichle and if I returned the jeep to carvana I would be out of a veichle at this point because I will not make another purchase through carvana.
I'm kind of stuck with a Jeep I'm not happy with.
I know carvana will never make good on these issues even with legal action, but just wanted you to know that you have two unhappy customers in the same household.