Good afternoon. I truly am sorry that you had a less than exceptional experience in working with our team. It is absolutely our goal to create a positive and long lasting relationship with our customers and it's extremely unfortunate to see that this will not be the case this time around. We are committed to making certain that we do what is necessary to provide closure for you with this specific claim and repair. Our team will continue to communicate with you to make certain that this happens. Please feel free to reach out to our office and team as we work with you to address any open questions or concerns.