We sincerely apologize again for your experience. Please know that our apology was genuine, and the situation involving our employee was addressed immediately. This is not how we conduct business at Cars Plus, nor is it the level of care and respect we expect our customers to receive. We understand your frustration and take your concerns seriously. We also understand that our pricing may differ from other shops, but we always strive to provide quality service at a fair price. We appreciate your feedback and are truly sorry that your experience did not reflect the standards we work hard to maintain.