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Compressor 84

Carmine 68

Reviews 52

Repairs 43

Communication 38

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Edgar J.

Raleigh, NC

02/13/2026

STAY AWAY FROM THIS PLACE

⭐☆☆☆☆
If I could give a negative rating, I would.
Extremely disappointing and misleading experience at Carmine’s Import Service.

I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla.

Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop.

That’s where the red flags started.

• It took over two days just to get a diagnosis, and I had to repeatedly call for updates.
• I was charged $243.13 for the diagnostic, despite the delays and lack of communication.
• My advisor, Marissa, told me she was “looking for a battery,” which alone took another full day.
• When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery.

For comparison, Tesla charges around $13,000 for the same battery replacement — and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated.

When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high.

I asked twice to speak with a manager. Messages were taken both times.
No manager ever called or texted me back.

Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee — not counting time and stress.

Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here.

I would not recommend this place to anyone.

Empleados con los que trabajó

Marissa C

Service Consultant

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Oferta y Publicaciones

Thank you for the stellar review! 🚗🌟 We're thrilled we could give your Mercedes the TLC it deserved. From leaks to hydraulic systems, we’ve got you covered! Who knew car care could be so much fun? 😉 #CarminesImportService #AutoCareExperts

🎉 Say hello to Marissa C, our latest addition to the Service Team. Her sharp knowledge and a knack for customer delight, she keeps our wheels turning smoothly. Welcome to the team! 🚗💨 #EmployeeSpotlight #TeamCarmine

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.

Carmine's Import Service

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