The service department at Cardinaleway Hyundai is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. The service department at Cardinaleway Hyundai is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time.
They couldn't even repair a simple driver-side mirror correctly -- the first job was so careless I had to come back a second time. During another visit, they broke my passenger-side mirror and didn't tell me. I had to return just to get them to admit what happened and fix what THEY damaged.
When they claimed they wanted to 'make things right,' I agreed to pay for the part if they covered labor. Instead, the service manager Aaron accused me of trying to pay with a counterfeit bill and then charged my debit card anyway. That level of unprofessional behavior is unacceptable and borderline predatory.
They dragged out my peeling-rail issue for so long that my warranty conveniently expired, leaving me without the support I was entitled to. And now, I've been receiving after-hours calls and hang-ups from the dealership -- behavior that is not only unprofessional but concerning.
I have already opened a case with corporate because the pattern of misconduct here is far beyond a simple mistake or miscommunication. This dealership needs to be investigated. I strongly recommend taking your business somewhere that actually values integrity and customer safety. I've spoken with sales manager Rene and service manager Page to no avail.