Outstanding customer service an going that extra mile.
I was along way from home an my truck broke down during this recent storm. Seems my water pump went out on interstate 94. My dog was at home alone an I would need to get back to him . Car-tech employees went way out of their way to make sure I made home that night. I had called a friend in the area to pick me up an do errands for my parents an by the time I was done they had it fixed. They will always get my business when I am out this way. People will say they were just doing their job. We all know you don't drop your car in a busy shop an get it right back . This was such a awesome surprise on a bad day. Thanks everyone for the help in getting me home .
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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