just nowNEW
This dealership is totally unprofessional and they do not care about customers at all. I have visited LA areas for a week, found interesting deal on their website and called them first time 5 days ago. Salesman took all my information and stock number of specific K5 I wanted. He told me, he will call me back in an hour with total out the door price that I have asked. Three days later, I called again with same kind of answer and response. Today I was closed to dealership and asked sales associate to speak to sales manager, instead of being given time frame when I will receive call back about deal, I have been told, the manager is busy and he can not answer the phone call or call you back. Even after several conversations with Salesman, I have been told, he call me back but never received call back. I checked google review and found out many other customers complained and no wonder why u had such an unprofessional experience with them. I don’t write reviews very often but I felt I needed it to share my experience with them so other car buyer don’t have same kind of experience. For me it felt like these guys were not willing to do business at all. My star rating would be negative instead one star that you have to select.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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This dealership is totally unprofessional and they do not care about customers at all. I have visited LA areas for a week, found interesting deal on their website and called them first time 5 days ago. Salesman took all my information and stock number of specific K5 I wanted. He told me, he will call me back in an hour with total out the door price that I have asked. Three days later, I called again with same kind of answer and response. Today I was closed to dealership and asked sales associate to speak to sales manager, instead of being given time frame when I will receive call back about deal, I have been told, the manager is busy and he can not answer the phone call or call you back. Even after several conversations with Salesman, I have been told, he call me back but never received call back. I checked google review and found out many other customers complained and no wonder why u had such an unprofessional experience with them. I don’t write reviews very often but I felt I needed it to share my experience with them so other car buyer don’t have same kind of experience. For me it felt like these guys were not willing to do business at all. My star rating would be negative instead one star that you have to select.
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