Austin knew I was in a bind and needed a vehicle, so all I got after he "discussed a deal with his manager" was a token $100 off $5,000 car.After I signed and paid I"m told there is only one key and opener, that I should "just pick one up." Yeah, "just" over $100 for that. AC trouble within a week and yes, a fairly quick repair done, at their convenience, not mine. Great guys at the auto repair shop. Sticker said radio/ CD fine but LED not working. I don't carry a CD in my purse but radio worked. When I put one in at home, it didn't. I notified them but I live in Ozaukee, couldn't stop for several weeks, Brian helped but, couldn't make it work either. He told me he'd check problem on internet and get back to me. - never did. That was June. I called again and Austin says these can fail at anytime, it suppisefly worked the day I bought it and I should have known he keeps a CD handy and asked him for it to try before buying. it's not a safety concern so they don't feel it's important but they would get me a discount at their audio service, which is expensive. I waited too long, not their problem! You have tio anticipate and get it in writing with these guys.They don't need repeat business to stay in busines.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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