Chris and Dennis continue to do a great job of supporting my car needs.
I had called Chris ahead of time to set up the appointment. He had everything ready, even all three wiper blades. All of this preparation helped the Technician get the car back to me in a timely manner. Great job! Thank you.
RJ
ROBERT J.
Pelham, AL
08/03/2018
Customer Service and More!!!
I started dealing with Mike and Dennis at Car Care in Pelham; right behind Publix at the intersection of Hwy. 31 & Hwy. 261 on Valleydale Terrace for about a year know.
My wife & I own a 1999 Honda "Zoie" Accord EX. I had taken Zoie to have her air conditioner to be fixed. I live about 2.5 miles from Car Care. I take Zoie, Mike takes me home. When Zoie is ready Mike picks me up. Great! The A/C acts up again several weeks later. This time Zoie's A/C is off all weekend. Monday morning Zoie's A/C is running when I take her. Mike brings me home. Mike called to tell me what they had found the problem and were waiting on my OK to finish.
After saying go ahead I get a call from the lady at Car Care asking if I wanted to pay by phone and they would also bring ZOIE HOME!!!
About an hour later my wife started having severe pains and I took her to the emergency room. We are both disabled and have one car. Cars are like people in a weird way. They get "sick" and need to see their caregiver for the same reasons two or three times. My bill was less than $200.00 and the less time I had to drive the easier it was on me and devote my time to Anitas needs.
Thanks To Mike, Dennis and the Wonderful staff at Car Care,
Anita & Bob Jones
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
I had called Chris ahead of time to set up the appointment. He had everything ready, even all three wiper blades. All of this preparation helped the Technician get the car back to me in a timely manner. Great job! Thank you.