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(133 Reseñas)

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Efrain H.

Salem, OR

01/19/2025

Miranda was very helpful and helping me to locate a suitable vehicle the Toyota venza

Miranda was very helpful and putting me in a Toyota Venza. It is suitable for my needs to go to work with fog lights and what not and also for my mother to do cars at very good height so she can get in and out Easy to her doctors appointment And thank you very much miranda you were very helpful !!

Efrain H.

Salem, OR

01/17/2025

Categoría: Sales

Miranda provided excellent customer service to me at Toyota

Miranda provided excellent customer service to me. I am extremely happy with your service very friendly very promptly filled out all the correct paperwork. I’m very satisfied.

Efrain H.

Salem, OR

01/17/2025

Categoría: Sales

I had a very nice experience with my sales person miranda

Miranda help me with the vehicle that I am extremely content with I purchased a Toyota Venza I am extremely satisfied with this vehicle. Multiple reasons fog lights are just the way the car is in the way it handles. Thank you so much miranda for your excellent service and friendly smile.

Cody B.

Salem, OR

06/03/2024

Categoría: Service

The damage your people caused

Let it be known that Dan levenhagen and Kyle read and Tristan miller and whomever the incompetent tech was that could not complete the oil change on my truck and sent me away with broken parts on my property are cowards and disgraces to the Toyota brand

Who W.

Salem, OR

01/30/2023

Went early on a capital Toyota. The sales rep was busy. All kool with that. 15 mins later went capital Chevy. There were kool but they don't work with u

They suck like Chevy, n suburbu

Bret S.

Salem, OR

07/01/2022

Categoría: Sales

Used RAM 1500 purchase

I stopped by on Thursday to inquire about used RAM trucks in inventory. I was shown several models but was uncertain about what I wanted to spend. Jeremy was great in answering my questions and listening to my needs. I returned today and asked about a 2020 on the lot with low miles. We drove that along with a Tundra. I was able to get the RAM with lower miles, three years newer, and $5000 less than a higher mileage Tundra. Also a Toyota Care extended Warranty, unlike the ones that call from India on a daily basis. I am pleased with the entire process. Jeremy and Nate were transparent and didn't play games.

david c.

Tacoma, WA

05/20/2021

not great

Purchasing experience surely was not great, but my issue is 50 days later i still dont have title or registration for my vehicle because of many mistakes made by Capital Toyota- so the state keeps rejecting the application

No Recomendado

E M.

Astoria, OR

05/07/2021

Great to work with would buy from again

Easiest car buying experience I have ever had. I did have my own financing so I can't review that and I understand the financing onsite may be challenging. I walked in with my financing and had already set up some prior info. Pablo was super easy to work with, in and out in under an hour. They were honest that the price had even dropped since they last spoke with me. Never had a dealership be so honest and NO sales pressure. They were a pleasure to work with. If there was one thing to say they could work on, I did get price quotes from 3-4 different people there and they were all different. Just ask for a purchase order to get your pricing finalized and agreed on. I would buy from them again. Love my new car.

Recomendado

Richard R.

Salem, OR

04/09/2021

Great sales & finance people

I just purchased a great used car from Capitol Toyota. First off the salesperson, Dustin Davis, was very personable, helpful & knowledgeable. No pressure and just let things progress naturally without trying to influence me with what I need or should do. The finance person, Carlos, while showing me all the available add ons to consider, never pressured me. He actually worked with me to offer a hugely reduced cost for an excellent warranty. All the staff there was very courteous & made the whole process go smoothly. My experience there was a 5.0 & would recommend them to others.

Recomendado

Barbara W.

Colton, OR

03/27/2021

Respectful staff with a sense of humor

Although no one I know enjoys the requisite dance between sales staff and the customer at a car dealership Joel Easton at Capitol Toyota was a pleasure. He repeatedly checked-in to make sure we were getting what we needed and wanted. His conversation was comfortable and relaxed. He would let us determine the next step by asking timely questions. He answered our questions with respect and If he didn’t know the answer, he checked with someone that did. Overall, the car buying experience was far better than I expected due to all the staff we encountered.

Recomendado

Ron R.

Monmouth, OR

01/26/2021

Kristina Minahan

We recently shopped for a car at Capitol Toyota, and worked with Kristina Minahan. As the model and price we needed was unavailable, we weren't able to purchase there, but, in dealing with Ms. Minahan, we found the experience to be quite positive. Kristina Minahan is very professional, caring, honest, well informed and hard working. You would be well served to have Ms. Minahan be considered the face of your business.
R. P. & Patty Roach

Recomendado

D. H.

Salem, OR

12/27/2020

Adversarial, corrupt, rude, rip offs, untrustworthy , less than poor

Do not communicate or care , listen or repair. Do not honor their word or warranty. Do not fight fair, they gang bully. Will not let a customer speak directly to the mechanic. Even via phone or text. Never Again. Sales or service.

No Recomendado

Deborah W.

Lebanon, OR

09/14/2020

Pretty disappointed. :(

I never leave bad reviews. I think whenever dealing with a service oriented business, there is always an element of excellence. My husband and I have been buying Toyota's from Capitol since they were still located on Mission Blvd. in Salem. We always got the best service, and left the dealership happy.

This last service for our 2015 RAV4 had us leaving, unfortunately, very disappointed.

We had an appointment, but still ended up waiting over 2 hours for our oil change and tire rotation to be completed. During this time, we were contacted by the buy-back specialist (via text message) to ask if we were interested in upgrading our vehicle. And while this wasn't that big of a hassle, it's just that I have received dozens of emails asking me the same thing, some of which I responded to, with no response except another canned email.

We expected to get the typical upsells. Cab air filter, system flushes, etc. But what we got was a service employee showing us a crumpled cab filter that 'needed replacing'. Those filters are $40 dollars. We did not install that crumpled filter. Nor have we ever taken the filter out, crushed it, and then shoved it back into its compartment. So, we must assume, that during our previous service at Capitol Toyota, the technician installed it incorrectly. How is this our fault, and why did we have to pay for it?

After another 30 minutes, another visit from the service department. Apparently our rear brakes are in critical condition! For a cool $300, we can leave with shiny new rear brakes! We flat refused.

A week later we were at Les Schwab where they told us that our rear brakes had plenty of wear, and that whomever told us otherwise was (paraphrasing) scamming us.

Our visit was exhausting (Over 2 hours, really guys? WITH an appointment!), and just sad. We have always loved this dealership. We won't be doing any business there again. :(

No Recomendado

Timothy S.

Salem, OR

09/03/2020

Dishonest

There is a review from JH. I have experienced the same thing as JH. They pressured the sales so high that the bank would not approve that loan I sent the vehicle back because the loan was not approved. They tried to pressure and squeeze me into thinking that i am liable for the loan. I recommend you all do this research I am pretty sure that I am due to feed back from consumer protection agency lawyers. I
strongly recommend that you really know the consumer laws before dealing with this company. I just don't want others to experience what i did

No Recomendado

John H.

Salem, OR

07/31/2020

Dishonest

They were very dishonest and tried to squeeze me for every cent they could. In addition they pressured me a great deal. Felt like I was buying a car in the early 1980's. I won't be going back, EVER.

No Recomendado

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Capitol Toyota

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