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Capitol Hyundai

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(6,968 Reseñas)
71
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
Reseña Original
Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5
273
Total de ReScores
4.8
Promedio de ReScores
71
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment! Capitol Hyundai is a proud member of the Del Grande Dealer Group. We are located in San Jose, CA, and serve drivers from all over the Bay Area. We stand behind Project 100: "Our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" Call us today to schedule an appointment!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(408) 340-7321

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Pacific Time (Us & Canada)
1050 Capitol Expressway Automall San Jose, CA 95136
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(6,968 Reseñas)

VB
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VADIM B.
San Jose, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/30/2013
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Complete unprofessional service
1. Cleary specified DO NOT overfill engine oil level (provided my oil in original packaging with clear volume scale marks). Despite my request, dealerships overfill oil level and when I pointed for the problem manager (Mike) claimed it’s OK (!!!)
2. After car was, the front license plate came damaged – no solution for repair was proposed.
Strongly DO NOT recommend this facility for any repair/maintenance processes.
No Recomendado
Mike S. de Capitol Hyundai respondió el 09/30/2013 07:18 PM

Hello Vadim, I'm very sorry your crankcase was overfilled as stated. I did dscuss this with the Technician and he does appoligise for the mistake. I'm happy to have quickly resolved it on the spot for you. My comments were Technical based, meaning it would not hurt anything to have the crankcase slightly overfilled. I did not intend to imply its an acceptable practice of the dealership and do appoligise if you understood it as such. I'm also sorry to learn about the license plate frame. I'm not sure what happened here and suspect the car wash may have done this. I'm happy to replace this for you or send one to you if you prefer. Honestly Vadim had we have know it was damaged we would have fixed it immediately. 
Sincerely
Mike Sorge

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.