I have been purchasing parts from capitol Ford for quite some time now and Hood and Hubert in the parts department are outstanding individuals. They always take the time to make sure I order and receive the correct parts. They at times provide me with a screen shot of the part I’m ordering just to be certain I’m getting the correct part(s). For the special order parts, I don’t have to follow up because they always call me as soon as it comes in. They are both very thorough, respectful, humble individuals that’s are always willing to go out of their way to make sure customers are 100% plus satisfied. Thanks Hood and Hubert you make that department shine!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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