Sadly Cal has become a former shadow of itself. I was told the part would be $340 i go to collect and told its $440 I enquire i was told $340 and the guy said they mis- ordered the part and it cost $100 more... I said so you elected not to tell me and he said something to the effect of" i should have but didnt.." I look at the receipt each part was $100 and the labor was $200.. the truth being the part was priced correct he decided to add another $100 to the labor and lie to me to make an extra $100. So for the $100 you just lost a customer who comes three times a year with oil changes and other stuff, and refers people to you. yes not anymore you just made me go find another mechanic due overcharging and being greedy, had you told me that upfront i would have been okay but you lied flat out.... AVOID they will overcharge you to make extra money
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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