First time experience here wasn't the best, Owner withheld information
TLDR: First time experience here wasn't the best, I recently bought a used car and decided to get an inspection done on it.
- I turned in my car at 10:30a and I didn't get my car back until 4:30p.
From 10:45a to 1:00p, I did not receive any call back with an update on my car - until I called for an update at 1:02p
- They withheld information, not letting me know that I needed my transmission fluid replaced until checkout, when they were closed
I left feeling like my car was a low priority job, hence why I didn't receive an update call. Yusaf showed no attention to detail, and didn't outline all the information when asked multiple times, making this experience unprofessional. I had high hopes of becoming a regular here, but I will not be coming back here again.
Complete details, with pricing, and timestamps below. Receipt and spreadsheet attached.
Visit date: 10/07/2024, on a Saturday.
*California AutoSport closes at 2:00p on Saturdays.
I turned in my car at 10:30a and I didn't get my car back until 4:30p.
From 10:45a to 1:00p, I did not receive any call back with an update on my car. I called in at 1:02p to check the status of my car, it wasn't until then they provided me with its information. On the phone call Yusaf said that I needed the following:
[ Suggested Repairs (Price)]
- Replace a leaky coolant tube ($193)
- Replace my brakes and plates ($476)
- Replace the AC compressor, since coolant dripped on it ($749)
- Recharge the AC compactor ($139)
- Inspection ($95)
Total: $1638
I created an Excel spreadsheet with all the items and their individual pricing during that phone call. I approved of the following:
[ Approved Repairs (Price) ]
- Replace a leaky coolant tube ($193)
- Replace my brakes and plates ($476)
~ Inspection ($95); this was apparently removed
Total: $697
Estimated time to complete approved jobs, as said by Yusaf: 1.5 hours
Actual time it took to complete (not including no updates from 10:45a to 1:00p): 3 hours
At 4:00p, Yusaf called me letting me know that my car was ready. I live only about a 5-minute away, so biking there is not an issue.
When I got there I reviewed what we talked about on the phone, and what was done - I talked to Yusaf - from when I dropped off my car, and had the update call with. It wasn't until then that Yusaf told me that the transmission fluid had to be replaced because it was dirty.
That surprised me because he didn't mention it during update call, and he would recommend the replacement of a AC compressor - which is a $749 job, over the replacement of transmission fluid, which is only $130.
I expressed this confusion to Yusaf, getting confirmation that he didn't bring up the transmission fluid replacement during the call, and even telling them that I would have much preferred to have my transmission fluid replaced during this visit as well. Yusaf created an excuse saying "Oh, I didn't think it was in your budget."
If I were to do all the suggested items, the total would have been $1638. With the jobs I had them do, the total was $697. I'm a completely-remote engineer and professional; adding on $130 towards something mechanical in the car is not an issue for me.
It frustrates me that I have to go in again to get this job done- when I could have got it done all all in one hit. California AutoSport seems professional, and Yusaf was nice and open to answering any questions I had. I just wish that he were more attentive at that time and provided all the information up front, rather than last minute telling me that a certain job needs to be done during check out.
A part of me believes my car was a low priority job, hence why I didn't receive an update call. I can understand focusing on high priority jobs - I work with contractors/subcontractors all the time - but this really felt like Yusaf showed no attention to detail, and didn't outline all the information when asked multiple times, making this experience unprofessional. I had high hopes of becoming a regular here, but I will not be coming back here again.
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- I turned in my car at 10:30a and I didn't get my car back until 4:30p.
From 10:45a to 1:00p, I did not receive any call back with an update on my car - until I called for an update at 1:02p
- They withheld information, not letting me know that I needed my transmission fluid replaced until checkout, when they were closed
I left feeling like my car was a low priority job, hence why I didn't receive an update call. Yusaf showed no attention to detail, and didn't outline all the information when asked multiple times, making this experience unprofessional. I had high hopes of becoming a regular here, but I will not be coming back here again.
Complete details, with pricing, and timestamps below. Receipt and spreadsheet attached.
Visit date: 10/07/2024, on a Saturday.
*California AutoSport closes at 2:00p on Saturdays.
I turned in my car at 10:30a and I didn't get my car back until 4:30p.
From 10:45a to 1:00p, I did not receive any call back with an update on my car. I called in at 1:02p to check the status of my car, it wasn't until then they provided me with its information. On the phone call Yusaf said that I needed the following:
[ Suggested Repairs (Price)]
- Replace a leaky coolant tube ($193)
- Replace my brakes and plates ($476)
- Replace the AC compressor, since coolant dripped on it ($749)
- Recharge the AC compactor ($139)
- Inspection ($95)
Total: $1638
I created an Excel spreadsheet with all the items and their individual pricing during that phone call. I approved of the following:
[ Approved Repairs (Price) ]
- Replace a leaky coolant tube ($193)
- Replace my brakes and plates ($476)
~ Inspection ($95); this was apparently removed
Total: $697
Estimated time to complete approved jobs, as said by Yusaf: 1.5 hours
Actual time it took to complete (not including no updates from 10:45a to 1:00p): 3 hours
At 4:00p, Yusaf called me letting me know that my car was ready. I live only about a 5-minute away, so biking there is not an issue.
When I got there I reviewed what we talked about on the phone, and what was done - I talked to Yusaf - from when I dropped off my car, and had the update call with. It wasn't until then that Yusaf told me that the transmission fluid had to be replaced because it was dirty.
That surprised me because he didn't mention it during update call, and he would recommend the replacement of a AC compressor - which is a $749 job, over the replacement of transmission fluid, which is only $130.
I expressed this confusion to Yusaf, getting confirmation that he didn't bring up the transmission fluid replacement during the call, and even telling them that I would have much preferred to have my transmission fluid replaced during this visit as well. Yusaf created an excuse saying "Oh, I didn't think it was in your budget."
If I were to do all the suggested items, the total would have been $1638. With the jobs I had them do, the total was $697. I'm a completely-remote engineer and professional; adding on $130 towards something mechanical in the car is not an issue for me.
It frustrates me that I have to go in again to get this job done- when I could have got it done all all in one hit. California AutoSport seems professional, and Yusaf was nice and open to answering any questions I had. I just wish that he were more attentive at that time and provided all the information up front, rather than last minute telling me that a certain job needs to be done during check out.
A part of me believes my car was a low priority job, hence why I didn't receive an update call. I can understand focusing on high priority jobs - I work with contractors/subcontractors all the time - but this really felt like Yusaf showed no attention to detail, and didn't outline all the information when asked multiple times, making this experience unprofessional. I had high hopes of becoming a regular here, but I will not be coming back here again.