I read these reviews and felt comfortable taking my Rare Completely Original 1960 Cadillac to this shop. BIG mistake. I drove my vehicle in and explained that I had just purchased the classic car and wanted them to remove the engine and transmission to reseal and replace all freeze plugs. They sent a quote and I agreed. After many months I get a call stating they had side swiped my original paint Cadillac against one of their lifts. They delivered the vehicle to me and sure enough large rusted gashes on the most iconic part of the car, the back fin. Being an original paint car it's not as easy to say we will paint it. On top of all this the engine and transmission had never been removed even after I called numerous times and asked if they had pulled the engine and they stated they had. That night my garage floor was full of coolant, transmission fluid and oil. I messaged the Owner, his wife and called the office and I have not received a call back. It's been almost one year since this nightmare began with Calderon. The position themselves as a shop that takes care of your vehicles and boasted that they deal with exotic cars so my classic car would be taken care of and not sit outside. I wish they would have taken care of my issue by submitting the accident to their insurance company at pay for the damages and also refunding me for the deposit I paid for services they clearly lied about completing. My vehicle sits in my garage while I continually call their office and wait for a return call from the owner. Complete lack of respect for their customers vehicles.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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