I recently brought in my car for warranty service. When I went to pick it up it had a nice ding in the bumper which they were probably hoping I wasn't going to notice. After they verified it was not there prior they offered to fix it. I brought my vehicle back for the repair. I had another small ding on the passenger side and was told it would cost for $275.00 for the repair. I agreed.They did give me a loner which is the only good thing I have to say. The repair took a lot longer then I was told. When I went to pick it up the ding in the bumper was still there. I had to leave my car for another week for them to do what they were suppose to do in the first place. For my inconvenience of having to come back 3 times and for trying to get away with the dent in the first place I asked if they would take care of the $275.00 repair. They said absolutely not. I tried to bring the matter up with the corporate office but that was a wast of time. They have no authorization whatsoever and said it was up to the owner to decide. Not to mention that I filed a complaint that was never filed when I called back to check. In conclusion, I believe this is horrible customer service and would recommend for anyone to do business elsewhere. As a small business owner I would not of thought twice about this and would have offered to take care of such a minimal repair for a measly $275.00.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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