My biggest issue is they are always looking for something wrong in an effort to sell you something you may not need. 5 years ago they wanted to replace a brand new battery in my Volvo and I don't believe they even tested it properly ( battery is located in back of car and not easy to access). I still have the same battery in the vehicle. However, this review is for a state inspection I went through on March 12, 2016. Put simply, the inspection failed for three failed tires with cracks. I was told I needed 4 brand new tires and they could do it for $550. I decided not to do it there as I wanted a second opinion. When I looked at the report and it only showed two failed tires. I discussed the issue of 2 failed tires versus the three they told me over the phone. My technician George told me "the third tire barely passed, but it didn't matter because I needed 4 new tires." I took the car to Firestone and was told every vehicle in Virginia would fail for the three 1/2 inch cracks they could find on my tires. They didn't have time to perform the whole inspection as they were busy, so I took the car to another inspection site, and the vehicle passed. Basically I had two other stations pass my car within three hours of leaving Burke Center Automotive. I find this to be very frustrating and feel that Burke Center Automotive should not be allowed to perform state inspections. They are greedy and don't have the customer in mind, just their profitability!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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