Background:
After a pretty bad accident during Hurricane Irma I needed a car quickly. Budget Motorcars had the vehicle I wanted. My sales person was able to get me a decent price on the car, and made the process quick. I test drove the car noticing no severe issues, aside from a couple of cosmetic damages, and some rusting under the hood (which I could fix). Needless to say, I purchased the car and drove back home to Orlando with a vehicle.
What Happened:
Within 2 days of purchasing the car it broke down. Why? The oil drain plug was either loose or not put back on properly. Keep in mind the servicing department performed the last oil change on the vehicle thus, resulting in an obvious liability and an unfortunate total loss of the car. So what happened? The cars V6 engine seized up while I was driving to work on 436. Thankfully, I was able to maneuver the car to a safe location but, considering traffic conditions in Central Florida during rush hour, an accident was a high possibility. Another MAJOR issue I have with the service team is when the car on the lift at the auto shop you could see that the inside of every single tire worn. The rear tires were to the point that there was little to no treading, completely unacceptable. Needless to say, their faulty actions present both a legal and ethical issue. Putting their customer is danger with the knowledge that I would be driving over and hour from the dealership is a huge red flag.
How It Was Revolved:
The car was towed back to the dealership from an Orlando shop with no cost to me. My funds were reimbursed to me by morning of the next business day. However, the biggest issue I have is that throughout the whole process, I was not once contacted by the owner himself. In situations such as these where a business exhibits negligence with either their service or product; the appropriate course of action by management would be to reach out to the affected party... I guess he was just too busy to make the call.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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After a pretty bad accident during Hurricane Irma I needed a car quickly. Budget Motorcars had the vehicle I wanted. My sales person was able to get me a decent price on the car, and made the process quick. I test drove the car noticing no severe issues, aside from a couple of cosmetic damages, and some rusting under the hood (which I could fix). Needless to say, I purchased the car and drove back home to Orlando with a vehicle.
What Happened:
Within 2 days of purchasing the car it broke down. Why? The oil drain plug was either loose or not put back on properly. Keep in mind the servicing department performed the last oil change on the vehicle thus, resulting in an obvious liability and an unfortunate total loss of the car. So what happened? The cars V6 engine seized up while I was driving to work on 436. Thankfully, I was able to maneuver the car to a safe location but, considering traffic conditions in Central Florida during rush hour, an accident was a high possibility. Another MAJOR issue I have with the service team is when the car on the lift at the auto shop you could see that the inside of every single tire worn. The rear tires were to the point that there was little to no treading, completely unacceptable. Needless to say, their faulty actions present both a legal and ethical issue. Putting their customer is danger with the knowledge that I would be driving over and hour from the dealership is a huge red flag.
How It Was Revolved:
The car was towed back to the dealership from an Orlando shop with no cost to me. My funds were reimbursed to me by morning of the next business day. However, the biggest issue I have is that throughout the whole process, I was not once contacted by the owner himself. In situations such as these where a business exhibits negligence with either their service or product; the appropriate course of action by management would be to reach out to the affected party... I guess he was just too busy to make the call.