I had an appointment a month before hand to get a fixed on my car. I showed up for my appointment 15 minutes early. I was the first one there. I had waited six hours when they came out to let me know they had lost my paperwork and the repair had not even been started. I let them know I had taken a day off of work to get it done and asked if they could please do it anyway they came back 30 minutes later and said that they had not even ordered the parts yet. They said they would get the parts in right away and give me a call, it’s been a week and a half almost 2 weeks now and I haven’t heard a thing.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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